User Experience in Cross-channel Ecosystems

Benyon, David; Resmini, Andrea

doi:10.14236/ewic/hci2017.38

Cited by 37 publications

(35 citation statements)

References 23 publications

(33 reference statements)

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“…Lacerda, Lima-Marques and Resmini [43], with reference to Resmini and Lacerda [44], and Benyon and Resmini [45], define information architecture units as "actor-driven, information-based, semantic constructs connecting individual touchpoints into (a) transient architecture", assuming that actors (virtual museum users) use agents (virtual museums) to cross the boundaries of the information space that connect the contact points to achieve the desired position in the future, which from the educational perspective means scaffold learning outcomes and metacognition. This information space brings together previously unrelated information spaces in various ecosystems that participate in the wider infosphere [46], combining individuals, artefacts, places and events, and act as learning agents.…”

Section: Smart Learning Environmentsmentioning

confidence: 99%

Virtual Museums as Learning Agents

Daniela

2020

Sustainability

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Virtual solutions for exhibiting museum collections are no longer a novelty, as such experiences already exist in the world, but the remote use of museum collections for learning purposes has so far not been widely used in the educational environment. This article analyzes virtual museum applications by evaluating them from a learning perspective, including 25 criteria in the evaluation rubric divided into three groups: (i) Technical performance; (ii) information architecture; and (iii) educational value. This will enable educators to select the most appropriate material for their specific learning purpose and to plan the most appropriate learning strategies by organizing training sessions to acquire knowledge that can be enhanced by museum information and teaching students digital skills in evaluating information available in the digital environment, analyzing its pros and cons to teach them how to develop new innovative solutions. The research is carried out from a phenomenological perspective; to be more precise, virtual museums are analyzed using the principles of transcendental design and a hermeneutic design is used to interpret the resulting data. A total of 36 applications of virtual museums were analyzed, whereupon the results were compiled using static data analysis software, while 13 applications were used for the hermeneutic data analysis. The results suggest that the strength of virtual museums is in information architecture, but less attention is paid to the educational value of the material, which points to the need to change the principles of virtual museum design and emphasizes the role of teachers in using virtual museums as learning agents.

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Section: Smart Learning Environmentsmentioning

confidence: 99%

Virtual Museums as Learning Agents

Daniela

2020

Sustainability

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“…Generations Y and Z are natural multi-task people from the everyday experience with multi-channel interaction, solidifying multi-media, multi-device and one-user-many-computers concept. Since then, interaction with devices are not isolated islands anymore and journey experiences are built pervasively, crossing different devices in cross-channel experiences (Benyon and Resmini 2017), merging digital and physical spaces, encompassing actors and editors to be part of a pervasive user experience.…”

Section: Cross-channel Interaction and Tele-presencementioning

confidence: 99%

Jornada Da Experiência Do Usuário Com Multiplos Aparatos Digitais E Telepresença Durante Quarentena

Renzi¹,

Meira

Ribeiro

et al. 2020

edhci

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experiência do usuário, tele-presença, interação humano-computador, multicanais Muitas cidades e países do mundo iniciaram quarentena e lockdowns na tentativa de diminuir o contágio do Covid-19, configurando assim, o fim do século 20: o século da tecnologia. O crescimento rápido das possibilidades tecnológicas e comunicação avança a interação humano-computador conectando usuários a diversos computadores em um ecossistema dinâmico criando experiências pervasivas. O novo desafio social, resultado da quarentena e autopreservação, levam isolamento, tecnologia, internet, família, educação, trabalho e comunicação a trazer novos significados para objetos e interações. Cada geração tem suas próprias perspectivas e modelos mentais sobre a pandemia e uso de tecnologia, criando para si as pontes necessárias entre canais a fim de facilitar suas próprias jornadas de experiências em alcançar objetivos. Essa pesquisa foca no entendimento de como a quarentena e isolamento social afetaram o senso de espaço e isolamento das pessoas, influenciando comunicação, entretenimento, trabalho e educação. A pesquisa foi conduzida durante o decreto de quarente oficial na cidade do Rio de Janeiro-de 16 de março à 1 de junho. user experience, telepresence, human-computer interaction, multi-channel Many cities and countries around the world started quarantine and city lockdowns to diminish the spread of Covid-19, configuring the end of the 20th century: the century of technology. The fast growing technology and communication possibilities upgrade human-computer interactions to connecting users to many computers in a dynamic ecosystem in pervasive experiences. The new social challenge, from quarantine and self-preservation, takes home isolation, technology, Internet, family, education, work and communication to surface new sense of things and interactions. Each generation has their own perspectives and mental models about the pandemic times and the use of technology, creating themselves the necessary bridges between channels to make their experience journeys easier and to reach objectives. This research focus on understanding how quarantine and social isolation in Rio de Janeiro affected the 4 generations' interaction with digital devices and he diversity of channels, how it affected their own sense of space and isolation, influencing communication, entertainment, work and learning. The research was conducted during the quarantine official decree in the city of Rio de Janeiro-from March 16th to June 1st.

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“…Mainstream adoption in the practice has followed, reflected in industry publications (Tate 2011;Norris 2013), conferences, in more reflective, theoretical contributions (Lucas et al 2012;Hinton 2014), and in academic discourse (Resmini 2014;Benyon and Resmini 2017).…”

Section: Information Architecturementioning

confidence: 99%

“…As a response, both conceptually and in the practice, the "information spaces" structured by the field have extended their reach: information architecture has been moving "away from the single artifact, the website, to consider the entire product or service ecosystem as a complex, cross-channel information-based beast, some parts of which might not be online or might not even be digital at all" (ibidem). Resmini and Lacerda (2016) have been more recently and more precisely defining these information spaces as cross-channel ecosystems, "actor-driven, informationbased, semantic constructs connecting individual touchpoints into (a) transient architecture" configuring a blended, digital/physical space of action (Benyon and Resmini 2017). Actors, human, and non-human agents navigate the space of the ecosystem traversing the informational seams that connect touchpoints in order to achieve a desired future state.…”

Section: Information Architecturementioning

confidence: 99%

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An Information Architecture Framework for the Internet of Things

Lacerda¹,

Lima-Marques

Resmini

2018

Philos. Technol.

Self Cite

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This paper formalizes an approach to the Internet of Things as a socio-technical system of systems and a part of the infosphere. It introduces a principle-based, human-centered approach to designing Internet of Things artifacts as elements of contextual cross-channel ecosystems. It connects the Internet of Things to the conceptualization of cross-channel ecosystems from current information architecture theory and practice, positing that the Internet of Things is both a formal, objective superset of any given ecosystem and a contextual, subjective subset of specifically instantiated ecosystems. The paper argues for the necessity of a transdisciplinary theoretical framework to promote a human-centered generative understanding of the Internet of Things phenomena and their consequences, in accordance with the Metamodel Methodology (M3). It proposes a phenomenologygrounded information architecture model detailing a set of 16 principles and secondary heuristics grouped according to an architectural perspective, which identifies guidelines that support the design of Internet of Things artifacts considering their objective characteristics; a human perspective, which identifies guidelines that support the design of Internet of Things artifacts considering subject/ object relationships and the production of meaning; and a systemic perspective, which identifies guidelines that support the design of Internet of Things artifacts as relational parts of information-based ecosystems. These principles and guidelines are meant to provide the foundations for a practice-based approach to designing the Internet of Things-enabled information ecosystems.

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User Experience in Cross-channel Ecosystems

Cited by 37 publications

References 23 publications

Virtual Museums as Learning Agents

Virtual Museums as Learning Agents

Jornada Da Experiência Do Usuário Com Multiplos Aparatos Digitais E Telepresença Durante Quarentena

An Information Architecture Framework for the Internet of Things

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