User Experience-driven Innovation in Smart and Connected Worlds

Djamasbi, Soussan; Strong, Diane M.

doi:10.17705/1thci.00121

Cited by 15 publications

(7 citation statements)

References 19 publications

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“…This is in line with prior studies, which looked through an affordance lens to theorize the function and structure of different technology types (Knote et al, 2021), including the use of social media in communication processes (Weber and Haseki, 2019). The affordance lens allowed us to capture the interplay between ESM as a technology artifact, and user attributes such as goals (Djamasbi and Strong, 2019) or capabilities (Abhari et al, 2018). Hence, this study applies the affordance lens to reveal the nuances of how ESM allows employees to participate in innovation activities.…”

Section: 1supporting

confidence: 71%

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Open innovation starts from home: the potentials of enterprise social media (ESM) in nurturing employee innovation

Abhari

Zarei

Parsons

et al. 2022

INTR

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PurposeEnterprise social media (ESM) applications offer new opportunities for organizations to mobilize employees for open innovation, by promoting innovation beyond traditional R&D functions. Despite the popularity and success of these applications, current research has yet to fully explore the potential of ESM applications as a driver of employee-driven innovation, specifically through advancements in innovation culture. To fill this gap, this study proposes a theoretical framework that explains the role of ESM applications in facilitating employee innovation.Design/methodology/approach The authors administered a cross-sectional survey to collect data from professionals who use ESM applications regularly at work. Following a pilot study and instrument refinement, the authors conducted a field study to test measurement and the structural model by using the partial least square-structural equation modeling (PLS-SEM) method.FindingsThe findings of this study support the validity of the proposed theoretical model. First, the results confirmed the three antecedents of ESM use for innovation: perceived innovation possibilities enabled by ESM technology, the expected value of ESM use for innovation and organizational support for using ESM applications for innovation. Next, the results confirmed the importance of ESM use in encouraging individual innovation productivity in terms of product/service innovation, process innovation and social innovation. Finally, the results corroborated the mediating role of risk-taking and knowledge-sharing culture in the use of ESM to increase innovation productivity.Originality/valueThe findings presented here have implications for theory and practices that would concern fostering a supportive environment and building an organizational culture that promotes employees' innovation behavior (internal open innovation) by using social technologies.

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Section: 1supporting

confidence: 71%

“…, 2021), including the use of social media in communication processes (Weber and Haseki, 2019). The affordance lens allowed us to capture the interplay between ESM as a technology artifact, and user attributes such as goals (Djamasbi and Strong, 2019) or capabilities (Abhari et al. , 2018).…”

Section: Theoretical Model and Hypothesesmentioning

confidence: 99%

Open innovation starts from home: the potentials of enterprise social media (ESM) in nurturing employee innovation

Abhari

Zarei

Parsons

et al. 2022

INTR

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“…Value creation is the new differentiator through designs of worthwhile experiences, especially in the digital era in which companies constantly seek new and improved approaches to corner the market (Djamasbi & Strong, 2019; Schindler, 2019). Park et al.…”

Section: Literature Review and Theorymentioning

confidence: 99%

Understanding the adoption and willingness to pay for internet of things services

Kasilingam

Krishna²

2021

Int J Consumer Studies

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Internet of Things (IOT) involves devices that can interact with one another by connecting to the internet and sending information, ultimately improving human lives. This research is one of the first in literature that seeks to understand the variables that influence consumer adoption of IOT products offered as services against a monthly premium. The influence of value dimensions on IOT on its adoption and consumer willingness to pay a premium was studied. A sample consisting of 1623 responses collected through an online survey was analysed using partial least squares structural equation modelling. The moderating role of age groups, gender and income levels was also analysed. Out of sample prediction and overfitting of the model were used to assess predictive validity both for the full data set and across groups using PLS Predict. Perceived playfulness, personal innovativeness and convenience value were the most significant variables affecting attitude and intention to use IOT services. Attitude mediated most relationships in the model. Moderation analysis using demographic variables of gender, age groups and income levels revealed significant differences in the strengths of the relationships in the model. Predictive validity assessment with PLS showed revealed high predictive power of the model for adoption outside the selected sample. The results can help marketers segment and design business strategies to expedite the diffusion and adoption of the technology in the market. The need for a shift in the B2C IOT market from product‐centric to a product‐as‐a‐service business to maximize value to consumers is thus proposed.

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“…The prototypes demonstrated good usability and acceptability among ED patients with suicide risk, with ratings improving across the iterative cycles. According to the user-centered approach to technology design, users’ subjective experience of digital applications plays a significant role in deciding whether to adopt or continue using a technology [ 16 ]. Hence, we relied primarily on subjective user evaluations to benchmark design improvement in our study.…”

Section: Discussionmentioning

confidence: 99%

“…User experience has become a major factor in the development of successful user-centered technological solutions and interventions [16][17][18]. The UCD framework, which we used to develop and test our technology-based intervention, relies on both generative and evaluative user experience research practices.…”

Section: Overviewmentioning

confidence: 99%

ReachCare Mobile Apps for Patients Experiencing Suicidality in the Emergency Department: Development and Usability Testing Using Mixed Methods

Larkin¹,

Djamasbi²,

Boudreaux³

et al. 2023

JMIR Form Res

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Background Many individuals with suicide risk present to acute care settings such as emergency departments (EDs). However, staffing and time constraints mean that many EDs are not well equipped to deliver evidence-based interventions for patients experiencing suicidality. An existing intervention initiated in the ED for patients with suicide risk (Emergency Department Safety Assessment and Follow-up Evaluation [ED-SAFE]) has been found to be effective but faces trenchant barriers for widespread adoption. Objective On the basis of the ED-SAFE intervention, we aimed to develop 2 apps for patients with suicide risk: a web app guiding patients through safety planning in the ED (ED app) and a smartphone app providing patients components of the ED-SAFE program on their phones after discharge (patient app). We then tested the usability of these apps with patients presenting to the ED with suicide risk. Methods Using a user-centered design framework, we first developed user personas to explore the needs and characteristics of patients who are at risk for suicide using inputs from clinicians (n=3) and suicidologists (n=4). Next, we validated these personas during interviews with individuals with lived experience of suicidality (n=6) and used them to inform our application designs. We field-tested the apps with ED patients presenting with suicide risk (n=14) in 2 iterative cycles to assess their usability and engagement using a mixed methods approach. We also rated the quality and fidelity of the safety plans created. Results We developed 2 interoperable and complementary apps. The first is a web app designed for use on a tablet device during ED admission that guides the patient by creating a safety plan using a chatbot-style interface. The second is a smartphone app for use after discharge and allows the patient to view, edit, and share their completed safety plan; access self-care education, helplines, and behavioral health referrals; and track follow-up appointments with the study clinician. The initial prototype usability testing (n=9) demonstrated satisfactory scores (ED app System Usability Scale [SUS], mean 78.6/100, SD 24.1; User Engagement Scale, mean 3.74/5, SD 0.72; patient app SUS, mean 81.7/100, SD 20.1). After refining the apps based on participant feedback, the second cycle testing (n=5) showed improvement (ED app SUS, mean 90.5/100, SD 9.9; User Engagement Scale, mean 4.07/5, SD 0.36; patient app SUS, mean 97.0/100, SD 1.9). The quality ratings for completed safety plans were satisfactory (Safety Planning Intervention Scoring Algorithm-Brief, mean 27.4, SD 3.4). Conclusions By adopting a user-centered approach and creating personas to guide development, we were able to create apps for ED patients with suicide risk and obtain satisfactory usability, engagement, and quality scores. Developing digital health tools based on user-centered design principles that deliver evidence-based intervention components may help overcome trenchant implementation barriers in challenging health care settings.

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User Experience-driven Innovation in Smart and Connected Worlds

Cited by 15 publications

References 19 publications

Open innovation starts from home: the potentials of enterprise social media (ESM) in nurturing employee innovation

Open innovation starts from home: the potentials of enterprise social media (ESM) in nurturing employee innovation

Understanding the adoption and willingness to pay for internet of things services

ReachCare Mobile Apps for Patients Experiencing Suicidality in the Emergency Department: Development and Usability Testing Using Mixed Methods

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