User-driven innovation and technology-use in public health and social care: A systematic review of existing evidence

Abstract

This systematic review revealed and discussed empirical evidence generated from 21 international user-driven innovation studies in the public health and social care. We used PRISMA guideline to ensure a transparent and replicable research process. With the guide of relevant theoretical models, we identified the distinct characteristics of user-driven innovation in current public social care sectors, in respect of its strategic innovation process and user-oriented, empower-based objectives. We categorized different end- and intermediate user groups and discussed how them directly and indirectly engaged in various innovation phases via the support of different methods, and how their participation helped to fulfill users’ roles for exploration, experiments, test, and innovation. We also took a closer look at technological options addressed via included studies and in particular discussed how technologies interact with users in the innovation process.

Digital competence in social work practice and education: experiences from Norway

“…Therefore, social workers must recognize such challenges and become informed advocates who promote ethical data collection and sharing across welfare sectors. Also, professionals are well placed to ensure that their service users understand how their data may be used and the purpose of such usage (Fitch 2019;Zhu and Andersen 2018).…”

Organisering og samarbeid mellom kommune og NAV om introduksjonsprogrammet og hurtigsporet

“…NAV er en organisasjon som har stramme rammer og regelverk å forholde seg til. Studier viser at innovasjoner ved bruk av teknologi kan bidra til å identifisere sentrale faktorer som arbeidspraksiser og kommunikasjon innenfor NAVs brukerrettede arbeid (Dearing, 2009;Dingfelder & Mandell, 2011;Hill & Shaw, 2011;Andersen, 2018;Zhu & Andersen, 2018). For brukerrettede arbeider i NAV omhandler innovasjoner utvikling av nye måter å jobbe på.…”

“…I dette kapittelet tar jeg utgangspunkt i perspektiver fra nye arbeidspraksiser i NAVs brukerrettede arbeid og bruk av teknologi (Andersen & Jansen, 2011;Andersen & Zhu, 2018) og analyserer disse arbeidspraksisene i henhold til Everett Rogers' teori om spredning av innovasjon (2003). Rogers' teori har utspring fra 1960-tallet, der spredning i kommunikasjon relateres til spredning av nye ideer og ny praksis i et samfunn.…”

Diffusion of Innovative Digital Work Practices

“…This paper is based on perspectives from new work practices by educated social workers in public welfare services and use of technology [1,2,27], and analyzes of these work practices related to Everett Rogers' theory of diffusion of innovation [18][19][20]. This research is based on a study by Zhu and Andersen [27] at two public welfare service offices in Norway.…”