User compensation as a data breach recovery action: a methodological replication and investigation of generalizability based on the Home Depot breach

Hoehle, Hartmut; Wei, Jia; Schuetz, Sebastian; Venkatesh, Viswanath

doi:10.1108/intr-02-2020-0105

Cited by 5 publications

(3 citation statements)

References 29 publications

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“…Based on these two recovery strategies, most privacy breach literature investigates the impacts of apology and compensation on consumers' coping responses to a data breach (e.g. Wang et al, 2022;Masuch et al, 2022;Hoehle et al, 2021;Masuch et al, 2021;Chatterjee et al, 2019;Nikkhah and Grover, 2022;Schlackl et al, 2022). For example, Masuch et al (2020) argued that compensation and remorse positively influence users' confirmation and satisfaction.…”

Section: Organizational Remedies After a Data Breachmentioning

confidence: 99%

“…Although a few studies have noted the importance of organizational recovery remedies after a data breach (e.g. Chen and Jai, 2021; Hoehle et al ., 2021; Masuch et al ., 2022), most of them have focused on financial and psychological remedies through offering compensation and apologies. These studies lack in-depth discussions of the specific dimensions of recovery remedies that can reduce customers' perceptions of high uncertainty and risk in the context of a data breach.…”

Section: Theoretical Backgroundsmentioning

confidence: 99%

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Functional or financial remedies? The effectiveness of recovery strategies after a data breach

Guo,

Wang,

Chen

2023

JEIM

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PurposeThis study aims to examine the relative effectiveness of functional and financial remedies in influencing customers' negative coping responses in the event of a data breach. It also uncovers the different mediating roles played by customers' feelings of anger and fear in the process of data breach recovery. This study thus differs from the literature, which has primarily focused on the impact of financial compensation and apologies for service failures in face-to-face environments.Design/methodology/approachTwo scenario-based experiments were conducted to empirically validate the model. The authors received 302 copies of the questionnaire, of which 269 were valid.FindingsThis study finds that functional remedies are more effective than financial remedies when sensitive information has been compromised, but there is no significant difference between the effectiveness of the two remedies when nonsensitive information has been compromised. In addition, functional remedies influence negative coping behaviors directly and indirectly; the indirect effect is achieved through the reduction of fear and anger. Contrary to the authors' expectation, financial remedies do not have a direct effect on negative coping behaviors; they can indirectly affect negative coping behaviors by reducing anger but do not affect negative coping behaviors by reducing fear.Practical implicationsThis study provides key insights into how to manage customer reactions in the event of a data breach, suggesting the use of carefully designed recovery strategies. Companies must attend to customers' specific emotional responses to manage their negative coping behaviors.Originality/valueThis study extends the limited literature on data breach recovery actions by investigating the different effectiveness of functional and financial remedies in the event of a data breach. It also uncovers how functional and financial recovery strategies affect customers' negative coping behaviors by revealing the different mediating effects of fear and anger.

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Section: Organizational Remedies After a Data Breachmentioning

confidence: 99%

Section: Theoretical Backgroundsmentioning

confidence: 99%

Functional or financial remedies? The effectiveness of recovery strategies after a data breach

Guo,

Wang,

Chen

2023

JEIM

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“…This data collection approach has been widely used in prior IS research (e.g. Steelman et al, 2014;Hoehle et al, 2021;Sun et al, 2021).…”

Section: Data Collection and Samplesmentioning

confidence: 99%

Promoting collaborative learning in virtual worlds: the power of “we”

Cheung

Shen

et al. 2022

ITP

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Purpose As digital spaces for team collaboration, virtual worlds bring considerable verisimilitude to technology-mediated social interaction and change the process of traditional team learning. The purpose of this study is to understand how to promote collaborative learning in virtual worlds by leveraging the power of we-intention to participate in virtual worlds. The authors further use the valence–instrumentality–self-efficacy–trust model (VIST) model as a means of understanding the formation of we-intention to participate in virtual worlds, during which behavioral desire serves a bridging role.Design/methodology/approach The authors tested the research model using the data gathered from 298 users of a prominent form of virtual world, i.e. massively multiplayer online role-playing games. The authors used the structural equation modeling approach and the partial least squares technique for data analysis.Findings Results show that the four factors of the VIST model (i.e. valence on team goals, instrumentality of contribution, self-efficacy in team tasks and trust in team members) all positively influence we-intention to participate in virtual worlds through behavioral desire for team actions. We-intention to participate in virtual worlds further exerts a stronger positive effect on collaborative learning in virtual worlds, compared with I-intention to participate in virtual worlds.Originality/value This work advances the information systems literature by introducing a relevant and important concept, i.e. we-intention, to explain collaborative learning in virtual worlds. This study especially compared the effect of we-intention and I-intention on collaborative learning in virtual worlds. The results of this work also provide practitioners with insights into the role of we-intention in promoting collective actions in virtual worlds.

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Subscription Retailing Research Evolution Analysis Using Bibliometric Indicators and Content Analysis

Pratas,

Amorim,

Reis

2023

Smart Innovation, Systems and Technologies

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User compensation as a data breach recovery action: a methodological replication and investigation of generalizability based on the Home Depot breach

Cited by 5 publications

References 29 publications

Functional or financial remedies? The effectiveness of recovery strategies after a data breach

Functional or financial remedies? The effectiveness of recovery strategies after a data breach

Promoting collaborative learning in virtual worlds: the power of “we”

Subscription Retailing Research Evolution Analysis Using Bibliometric Indicators and Content Analysis

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