User co-production of public
                    service delivery: Effects on trust

Fledderus, Joost

doi:10.5553/bk/092733872018027001011

Cited by 2 publications

(2 citation statements)

References 170 publications

(335 reference statements)

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Co-production is expected to enhance the relationship between citizens and public servants and to become a mechanism for increasing responsiveness and tailoring services to personal needs (Vanleene, Voets, and Verschuere 2017). Finally, co-production is expected to enhance democratization, since it is seen as a source of citizen empowerment (Fledderus 2015). Specifically for social care services, Ross, Needham and Carr (2013) define a set of values that care coproduction should attain: equality, diversity, accessibility, and reciprocity.…”

Section: Co-production As a Means For Realizing Public Valuesmentioning

confidence: 99%

Realizing public values: enhancement or obstruction? Exploring value tensions and coping strategies in the co-production of social care

Jaspers

Steen

2018

Public Management Review

View full text Add to dashboard Cite

We examine the potential of co-production to enhance or obstruct the realization of public values by analyzing what value tensions co-producers experience and what coping strategies they follow. In-depth study of a social care initiative in Flanders shows that co-production enhances the realization of values relating to services delivered, relationships between public servants and citizens, and the democratic quality of the service delivery process. However, public servants and citizen co-producers experience tensions between values, such as efficiency, individual freedom of co-producers, reciprocity, and inclusion. In trying to deal with these value tensions public servants are found to follow a variety of coping strategies, whereas citizen co-producers tend to escalate tensions or avoid coping with them. The type of coping strategy followed, however, influences if and what values are ultimately represented in the service delivery process and its results.

show abstract

Section: Co-production As a Means For Realizing Public Valuesmentioning

confidence: 99%

Realizing public values: enhancement or obstruction? Exploring value tensions and coping strategies in the co-production of social care

Jaspers

Steen

2018

Public Management Review

View full text Add to dashboard Cite

show abstract

“…Co-production is often expected to improve the creation of public outcomes that are difficult to attain in regular public service delivery, as co-production is expected to make service delivery more efficient (through making better use of resources), more responsive, more inclusive, etc. (Pestoff, 2006;Fledderus, 2016;Verschuere et al, 2012;Vanleene et al, 2017;Jaspers and Steen, 2019;Ross et al, 2013). Our critical view, however, focuses on the sustainability of public outcomes that are co-created.…”

Section: Introductionmentioning

confidence: 99%

The sustainability of outcomes in temporary co-production

Jaspers

Steen

2019

IJPSM

View full text Add to dashboard Cite

Purpose The temporary use of vacant spaces as a format to co-produce public services is becoming popular. Research addressing the question of whether the public outcomes created in temporary co-production lead to sustainable results is lacking. The purpose of this paper is to explore the potential sustainability of public outcomes created through temporary co-production. Design/methodology/approach The paper builds on the literature on creating sustainable outcomes in policy making and on co-production to design a theoretical framework that captures the sustainable co-production of public outcomes. Attention is directed to problem solving and capacity building, and to addressing the needs of society today and being responsive to the needs of tomorrow. A study of 8 temporary initiatives set in a large city in Flanders and 35 in-depth interviews with public servants, project coordinators and citizen co-producers provide empirical data for this exploratory study of the creation of sustainable outcomes in temporary co-production. Findings The data indicate that lasting collaborations, institutionalized (flexible) processes and empowered citizens support the creation of sustainable results from temporary co-production. Originality/value The paper bridges the literature on policy capacity, the co-production of public services and value creation. By doing so, the paper sheds light on the temporary use of vacant spaces as a way to effectively create outcomes. In addition, the paper addresses the paradox of temporary co-production and the creation of lasting outcomes. Finally, the framework presented offers a tool for analysts and practitioners to take into account various conditions for co-production to create lasting effects.

show abstract

User co-production of public service delivery: Effects on trust

Cited by 2 publications

References 170 publications

Realizing public values: enhancement or obstruction? Exploring value tensions and coping strategies in the co-production of social care

Realizing public values: enhancement or obstruction? Exploring value tensions and coping strategies in the co-production of social care

The sustainability of outcomes in temporary co-production

Contact Info

Product

Resources

About