User-centred web design, usability and user satisfaction: The case of online banking websites in Iran

Dianat, Iman; Adeli, Pari; Jafarabadi, Mohammad Asgari; Karimi, Meghdad

doi:10.1016/j.apergo.2019.102892

Cited by 47 publications

(32 citation statements)

References 31 publications

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Section: Introductionmentioning

confidence: 99%

“…However, previous studies have explored usability issues regarding visual and haptic features such as size, space, color, and method of touch ( Jung and Jang, 2015 ). Moreover, most existing studies have examined navigation usability of feature phones or in the desktop context ( Dianat et al, 2019 ). Since 2007, navigation, a means of information retrieval ( Rist, 2009 ; Garrett, 2010 ), has become increasingly complicated with the emergence of touch screens.…”

Section: Introductionmentioning

confidence: 99%

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Role of Interface Design: A Comparison of Different Online Learning System Designs

2021

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Mobile devices are becoming an indispensable part of the daily lives and learning habits of older adults with the easy access of the Internet. It enhances the connection between old users and online education, which supplies an approach to cultivate them with innovative concepts and entrepreneurship of education. However, the complicated navigation of information systems (IS) confuses older adults, and gets them disoriented in searches of information, in addition, to influencing online activities for older adults. This study aims to investigate what kind of navigation of IS is suitable for older adults. A 2 × 2 (2 factors, 2 levels) mixed experimental design was employed. The two factors were, respectively, cognitive load (CL) and navigation structure (NS). A sample of 40 older participants (mean age = 64.37, SD = 4.03) performed online learning tasks in terms of innovative concept using linear hierarchical or mixed NSs under different time pressures. The results showed that linear hierarchical navigation is more appropriate for the elderly when learning and generating innovative concepts on smartphones, as the interaction between CL and NS exists. Overall, the findings combined suggest that the linear hierarchical NS, compared to mixed hierarchical navigation, obtained better usability in terms of task efficiency, CL, and subjective ratings. The findings can provide theoretical support for designers to design and develop mobile websites for older adults.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Role of Interface Design: A Comparison of Different Online Learning System Designs

2021

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“…Usability is one of the key success factors of a website that determines the ease or difficulty of users operating a website [1]- [3]. Besides the performance and reliability factors, usability is included as an important attribute of software quality [2].…”

Section: Introductionmentioning

confidence: 99%

Quantitative analysis in a heuristic evaluation of web-based encyclopedia for children

Marthasari

Hayatin

2021

TELKOMNIKA

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Anapedia is a web-based encyclopedia designed specifically for children. The web was built because there are still very few Indonesian-language encyclopedias for children. This paper presents an evaluation of the usability of the Anapedia website developed for children in Indonesia to retrieve information available in a wide range of areas. In the context of usability evaluation of children encyclopedia, this is the first study to analyze usability problems identified by experts during the heuristic inspection on their overall evaluation score. This evaluation, performed by seven usability experts, involved the identification and analysis of usability problems in the selected website. The assessment process was mainly based on the Sirius framework evaluation mechanism. The web considered as having high usability level, but they identified many usability problems for further improvement of the site. The most violated heuristic item was found to be "help" whereas the least violated heuristic item was "labelling" aspect.

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“…A website can be defined as a set of connected interfaces and has functional attributes designed to provide users information [7]. In designing a website, apart from paying attention to its function, the developer must also pay attention to the website interface factor.…”

Section: Introductionmentioning

confidence: 99%

Measuring User Satisfaction in Website Usability by Considering Stress Level

Raka

Setyohadi

2021

JOIV : Int. J. Inform. Visualization

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Usability testing, part of the human-computer interaction problem, is a method commonly used to evaluate the performance of a website interface. Today's study of human-computer interaction is important. It is now developed into UI UX (User Interface / User Experience). The website interface can affect user satisfaction and is a principal factor in a website being liked by users and meeting user needs. When a website is first developed, it can be difficult for a developer to understand the need for a website interface that matches the user persona of that website. Therefore, this research is important as an evaluation material for websites that are developed in the context of a website interface to provide a satisfactory appearance according to user personas. This study evaluates a website by conducting a usability test using the ISO-9241 aspect and getting an average result of 50,967, which is categorized as a bad website is taken from all users in the experiment. This study can also prove the psychological factors of users that influence usability testing, namely differences in the perceptions of website ratings between users with normal and (mild, moderate, severe, too severe) psychological stress levels. Users with normal stress levels will have better usability test results than users with stress levels. This study shows better results than user ratings with a normal stress level of 73,750, so it is categorized as a reliable website.

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User-centred web design, usability and user satisfaction: The case of online banking websites in Iran

Cited by 47 publications

References 31 publications

Role of Interface Design: A Comparison of Different Online Learning System Designs

Role of Interface Design: A Comparison of Different Online Learning System Designs

Quantitative analysis in a heuristic evaluation of web-based encyclopedia for children

Measuring User Satisfaction in Website Usability by Considering Stress Level

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