User-Centred Design as a Risk Management Tool

Williams, Damien; Groen, Martin

doi:10.1007/978-3-662-45704-7_5

Cited by 1 publication

(2 citation statements)

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“…Given the importance of user-centered design, it is imperative for students to learn how to identify user needs and turn these needs into the catalyst for creative solutions [1]. Participatory design can produce products that meet user needs by allowing students and users to work together [2][3][4][5]7]. However, it is difficult for users to participate in design education at a teaching site [5].…”

Section: Discussionmentioning

confidence: 99%

“…With the rise of the concept of user-centered design, users are becoming the focus of the design process and designers must make an effort to analyze the real needs of product users [1]. Therefore, in engineering design education, students must learn how to define target users and understand their use needs; otherwise, they may produce inappropriate design solutions through misunderstanding users [2].…”

Section: Introductionmentioning

confidence: 99%

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Development of an AI Userbot for Engineering Design Education Using an Intent and Flow Combined Framework

Chien

Yao

2020

Applied Sciences

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As the inclusion of users in the design process receives greater attention, designers need to not only understand users, but also further cooperate with them. Therefore, engineering design education should also follow this trend, in order to enhance students’ ability to communicate and cooperate with users in the design practice. However, it is difficult to find users on teaching sites to cooperate with students because of time and budgetary constraints. With the development of artificial intelligence (AI) technology in recent years, chatbots may be the solution to finding specific users to participate in teaching. This study used Dialogflow and Google Assistant to build a system architecture, and applied methods of persona and semi-structured interviews to develop AI virtual product users. The system has a compound dialog mode (combining intent- and flow-based dialog modes), with which multiple chatbots can cooperate with students in the form of oral dialog. After four college students interacted with AI userbots, it was proven that this system can effectively participate in student design activities in the early stage of design. In the future, more AI userbots could be developed based on this system, according to different engineering design projects for engineering design teaching.

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