User Based Design Model to Enhance Satisfaction by using Government Online Information

Abstract

Government information online is a transformation of relations between the internal and external public sector, through ICT, to enhance government service delivery and participation in the citizenry. By using government information online, a lot of advantages can be obtained, and it is important for users from different generations to obtain positive benefits from them. As the world is quickly growing without boundaries, the Internet and the worldwide web have become a common means of providing government information and services to the public, the companies and other governmental organizations. This paper reports a review on the analysis of the usage patterns of government online information for different generation cohort and existing work related to satisfaction of online information. The analysis were based on two questions that address the usage patterns of government online information and existing works related to satisfaction. Based on seventy selected articles reviewed, it was found that we found that ‘education purpose’ is the most commonly investigated usage pattern and most of related works of satisfaction focusing in developing model and framework.