User attachment to smartphones and design guidelines

Thorsteinsson, Gisli; Page, Tom

doi:10.1504/ijmlo.2014.067020

Cited by 21 publications

(7 citation statements)

References 20 publications

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“…Extending emotional attachment theory to technology is one such emerging research stream on technology acceptance. Emotional attachment represents a state of high loyalty to a product, service or a system (Japutra, Ekinci, and Simkin, 2014;Thorsteinsson, and Page 2014).…”

Section: Contributions To Theorymentioning

confidence: 99%

How motivational feedback increases user’s benefits and continued use: A study on gamification, quantified-self and social networking

Hassan

Dias

Hamari

2019

International Journal of Information Management

144

106

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With the increasing provenance of hedonic and social information systems, systems are observed to employ other forms of feedback and design than purely informational in order to increase user engagement and motivation. Three principle classes of motivational design pursuing user engagement have become increasingly established; gamification, quantified-self and social networking. This study investigates how the perceived prominence of these three design classes in users' use of information system facilitate experiences of affective, informational and social feedback as well as user's perceived benefits from a system and their continued use intentions. We employ survey data (N=167) gathered from users of HeiaHeia; an exercise encouragement system that employs features belonging to the three design classes. The results indicate that gamification is positively associated with experiences of affective feedback, quantified-self with experiences of both affective and informational feedback and social networking with experiences of social feedback. Experiences of affective feedback are further strongly associated with user perceived benefits and continued use intentions, whereas experiences of informational feedback are only associated with continued use intentions. Experiences of social feedback had no significant

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Section: Contributions To Theorymentioning

confidence: 99%

How motivational feedback increases user’s benefits and continued use: A study on gamification, quantified-self and social networking

Hassan

Dias

Hamari

2019

International Journal of Information Management

144

106

View full text Add to dashboard Cite

show abstract

“…Theory in mobile and internet marketing suggests that the degree of emotional attachment to an object projects the essence of individuals' interactivity with that item (e.g. computers, tablets and smartphones) (Thorsteinsson and Page, 2014). Similarly, travelers show their emotional devotions to a brand when strong levels of communications exist between the traveler and brand (Gustafson, 2013, p. 37).…”

Section: Introductionmentioning

confidence: 99%

The impact of social media activities on brand image and emotional attachment

Barreda

Nusair

Wang

et al. 2020

JHTT

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Purpose The study aims to develop a theoretical model that portrays the antecedents of emotional attachment in the travel context by combining branding, marketing and information systems theories. Design/methodology/approach The authors gather empirical data through a Web-based questionnaire from 236 respondents. The proposed theory-driven model is examined empirically by using confirmatory factor analysis and structural equation modeling. Findings The findings suggest that social media rewards and benefits impact users’ brand commitment. Social media interactivity and rewards help building a stronger brand image. Brand commitment and brand image, in turn, affect emotional attachment positively. Research limitations/implications Other unexamined constructs may add to the explanation of building brands using social media platforms. As this is an exploratory study in relation to enhancing emotional attachment in an online travel setting, other constructs such as brand page commitment, annoyance, social benefits and telepresence may be considered in future studies. Practical implications Practitioners might encounter ways to influence favorable perceptions and brand commitment when consumers use social media sites. The model addresses questions regarding the significant role of social media activities on influencing brand image and brand commitment that in turn influence the development of a strong emotional attachment. Social implications This study examined the effects of social media activities including interactivity, psychological benefits and rewards on brand image and brand commitment, and the effects of brand image and brand commitment on emotional attachment in the travel context. The results offer further verification for the theory-based model presented in the study. Evidently, statistically significant and meaningful associations exist among the factors. Originality/value The key contribution of this study is that it presents and validates a theory-driven model that reveals the antecedents of sustainable emotional attachment. The proposed framework stresses the positive relationships among constructs and offers research basis for expansion in other settings.

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“…If users were making limited use of the range of self-help options, it supports the view that SAM is used primarily as a shortterm remedy for anxiety rather than for longer-term persistence in learning to manage anxiety. Thorsteinsson and Page [42] suggest that while users can become emotionally attached to their smartphones, the apps they host may not provide enough support for sustained engagement. They may need to be designed to build user resilience and to encourage social interaction [43] so that users can progress towards an integration of their online and offline selves.…”

Section: Discussionmentioning

confidence: 99%

User engagement and utilisation of an app for anxiety management: analysis and evaluation of usage patterns (Preprint)

Matthews¹,

Topham²,

Caleb-Solly³

2017

Preprint

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Background: SAM is a mobile app providing self-help for anxiety management. Launched in 2013, the app has achieved over a 1 million downloads and favourable ratings on the platform app stores. Key features of the app are anxiety monitoring, self-help techniques and social support via an online forum ("the social cloud"). This paper presents unique insights into e-mental health app usage patterns and explores user behaviour and usage of self-help techniques. Objective: To investigate behavioural engagement and to establish discernible usage patterns of the app linked to the features of: anxiety monitoring, rating of self-help techniques and social participation. Methods: We use data mining techniques on aggregate data from registered users of the app's cloud services Results: Engagement in general conforms to common online participation patterns, with an inverted pyramid or "funnel" of engagement of increasing intensity. We further identify four distinct groups of behavioural engagement, differentiated by levels of activity in anxiety monitoring and social feature usage. Anxiety levels among all monitoring users show a marked reduction in the first few days of usage, with some "bounce back" effect thereafter. A small group of users with demonstrable long-term anxiety reduction (using a robust measure) typically monitored for 12-110 days with 10-30 discrete updates and showed low levels of social participation. Conclusions:The data supports our expectation of different usage patterns given flexible user journeys and varying commitment in an unstructured mobile usage setting. We nevertheless show an aggregate trend of reduction in self-reported anxiety across all minimally engaged users. We find several commonalities between these patterns and traditional therapy engagement. Keywords: IntroductionAnxiety is one of the most common mental health problems: in 2013 there were 8.2 million cases reported in the UK. The cost of anxiety -treatment, healthcare and indirect costs such as loss of employment and productivity -was estimated at €11.6 billion [1]. In July of that year we launched SAM, a free app to provide self-help for anxiety management. While it has been successful in the terms of commercial app culture -downloads, ranking, ratings and reviews -we wished to examine how it is being used as a precursor to assessing its therapeutic impact in the mHealth domain. This paper reports on the analysis of user data and its therapeutic implications from the first three years of SAM's availability to a global population of users. Developing SAMThe development of SAM was driven by a desire to produce a generic, flexible tool for anxiety self-help that provided ease of access and embodied high standards of usability. Thus our therapeutic design assumed that:1. Anxiety does not need to meet diagnosable levels of severity to justify intervention by mHealth devices. 2. People will engage with digital mental health devices in accordance with their unique needs and preferences. 3. Aspects of face-to-face psychotherapy ca...

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User attachment to smartphones and design guidelines

Cited by 21 publications

References 20 publications

How motivational feedback increases user’s benefits and continued use: A study on gamification, quantified-self and social networking

How motivational feedback increases user’s benefits and continued use: A study on gamification, quantified-self and social networking

The impact of social media activities on brand image and emotional attachment

User engagement and utilisation of an app for anxiety management: analysis and evaluation of usage patterns (Preprint)

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