User adoption of physician's replies in an online health community: An empirical study

Zhang, Yanli; Li, Xinmiao; Fan, Weiguo

doi:10.1002/asi.24319

Cited by 32 publications

(39 citation statements)

References 41 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Put differently, information sharing can be viewed as an outcome of information processing (Xu & Zhang, 2018 ). Existing research suggests that people use two different processing styles to process information (Bhattacherjee & Sanford, 2006 ; Mousavizadeh et al, 2020 ; Y. Zhang et al, 2020 ), leading scholars to adopt dual process theories, such as ELM, to examine information sharing behaviors on social media during crises (F. Liu et al, 2014 ; Xu & Zhang, 2018 ).…”

Section: Literature Review and Theoretical Foundationsmentioning

confidence: 99%

“…Informed by ELM and prior research on crisis information sharing on Twitter (e.g., Bruns & Stieglitz, 2012 ; Son et al, 2019 ; Sutton et al, 2020 ; Xu & Zhang, 2018 ), we investigate the effects of three types of information cues—content richness, emotional valence, and communication topics, on virus‐related information sharing. These are primary cues implicitly embedded in social media messages, which help people process voluminous information quickly in times of uncertainty (Xu & Zhang, 2018 ; Y. Zhang et al, 2020 ).…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Understanding the effects of message cues on COVID‐19 information sharing on Twitter

Zheng

Goh

Lee

et al. 2021

Asso for Info Science & Tech

View full text Add to dashboard Cite

Analyzing and documenting human information behaviors in the context of global public health crises such as the COVID‐19 pandemic are critical to informing crisis management. Drawing on the Elaboration Likelihood Model, this study investigates how three types of peripheral cues—content richness, emotional valence, and communication topic—are associated with COVID‐19 information sharing on Twitter. We used computational methods, combining Latent Dirichlet Allocation topic modeling with psycholinguistic indicators obtained from the Linguistic Inquiry and Word Count dictionary to measure these concepts and built a research model to assess their effects on information sharing. Results showed that content richness was negatively associated with information sharing. Tweets with negative emotions received more user engagement, whereas tweets with positive emotions were less likely to be disseminated. Further, tweets mentioning advisories tended to receive more retweets than those mentioning support and news updates. More importantly, emotional valence moderated the relationship between communication topics and information sharing—tweets discussing news updates and support conveying positive sentiments led to more information sharing; tweets mentioning the impact of COVID‐19 with negative emotions triggered more sharing. Finally, theoretical and practical implications of this study are discussed in the context of global public health communication.

show abstract

Section: Literature Review and Theoretical Foundationsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Understanding the effects of message cues on COVID‐19 information sharing on Twitter

Zheng

Goh

Lee

et al. 2021

Asso for Info Science & Tech

View full text Add to dashboard Cite

show abstract

“…The level of ease the user experiences interacting with the information resource and navigating through it. X X X X X X X X X X X X X X X (Bailey and Pearson, 1983) (Doll and Torkzadeh, 1988) (Delone and McLean, 1992) (Strong et al, 1997) (Cline andHaynes, 2001) (McKinney et al, 2002) (Rieh, 2002) (Bernhardt and Felter, 2004) (Yang et al, 2005) (Wixom and Todd, 2005) (Sillence et al, 2007b) (Cheung et al, 2008) (Wang, 2008) (Gable et al, 2008) (Larsson, 2009) (Gorla et al, 2010) (Petter et al, 2013) (Zheng et al, 2013) (Hsu et al, 2014) (Gao et al, 2015) ( Liang et al, 2017) (Alzahrani et al, 2017) (Sun et al, 2019) …”

Section: Integrationmentioning

confidence: 99%

“…Mahony et al (2016) defines information processing and information use as two distinct phases; with information processing defined as evaluating and comparing information resources and information use defined as the outcomes of the information behaviour process. Zhang et al (2020) adopted a similar perspective when they examined the factors that impact knowledge adoption using the dual-process theory of ELM (Elaboration Likelihood Model)/ KAM (Knowledge Adoption Model) derived from social psychology.…”

Section: Introductionmentioning

confidence: 99%

Identifying design guidelines for online information resources: a study of expectant and new mothers

Mahony

Heavin

Sammon

2021

ITP

View full text Add to dashboard Cite

PurposeThe purpose of this article is to identify design guidelines for online resources based on the subjective assessment criteria used by individuals to assess and process information resources. This method of creating design guidelines targeted at precise user groups has the potential to aid designers and developers to create more user-centred information resources.Design/methodology/approachThe authors gathered data using a prospective longitudinal study investigating the information behaviour of expectant and new mothers. Women were asked to report on their information-seeking activities in a series of semi-structured interviews covering pregnancy and early motherhood.FindingsThis research identified 15 assessment criteria that were utilised by women to assess and process information resources. The most popular resource criteria amongst participants were credibility and convenience, while completeness and relevance were the most popular information content criteria. The authors found that assessment criteria were not considered in isolation, with criteria such as formatting and search engine ranking impacting on participants' perception of other criteria.Practical implicationsThis research demonstrates the potential of linking a user groups subjective assessment criterion to design guidelines. The authors propose that these guidelines could be used to help design an online information resource. They could also be used to assess if an existing online resource met the needs of a user group. The methodology used in this study could be leveraged to create design guidelines for user groups.Originality/valueThis research uses subjective assessment criteria as a means of understanding how expectant new mothers process information resources. People use subjective judgements when processing information resources, and this should be incorporated into the design of information resources. Analysing longitudinal data allowed the authors to build a rich picture of how participants evaluated and compared different information resources.

show abstract

“…Second, "user," referring to health consumer (such as patient, family, caregiver, the public), is the participant and contributor of "platform," therein generating, sharing, receiving and using "information." From the perspective of user, studies on OHCs include user health information behavior (Chuang and Yang, 2010;Aarts et al, 2013;Zhang, 2016;Yan et al, 2016;Atanasova et al, 2017), user relationship network (Centola and van de Rijt, 2015;Zhao et al, 2016) and doctor-patient interaction (Wu and Lu, 2017;Atanasova et al, 2017;Zhang et al, 2019). As for user health information behavior in OHCs, Chuang and Yang (2010) explored the supportive interaction behavior in MedHelp alcoholism community through qualitative content analysis and identified three types of social support (informational, nurturant and Patient generated content (PGC): text, picture, link, video, etc.…”

Section: Literature Reviewmentioning

confidence: 99%

Communication that changes lives: an exploratory research on a Chinese online hypertension community

Zhao

Zhang

2020

LHT

View full text Add to dashboard Cite

PurposeOnline health communities (OHCs) are attracting more and more healthy consumers, including patients, their families, caregivers and the general public. This paper aims to explore the themes and characteristics of patient-generated content (PGC) in Chinese OHCs.Design/methodology/approachBaidu Tieba for hypertension was selected as the research site. Online ethnography (netnography) approach was utilized to explore the PGC and health communication in the online hypertension community. The final database included 300 randomly sampled threads and their 3,187 reply posts and was further analyzed from three perspectives: health information needs, attitudes and psychological reactions to hypertension and social support exchange.FindingsThe members' health information needs were mainly concentrated on five aspects: causes, symptoms, measuring instrument, tests and diagnosis and treatment. Their attitudes and psychological reactions to hypertension varied with the context, for example, disease stage, health condition. Within the health communication, three types of social support – information support, emotional support and network support – were generated, transmitted and exchanged among members.Practical implicationsOHCs are able to serve as important source of health information and tool for health education. The implications and suggestions for health promotion of individuals, health information services optimization of OHCs and national health strategy plans were also discussed.Originality/valueThis is the first netnography study in information field on Chinese online hypertension community. This study provides a new perspective to explore the needs, attitudes and social support behaviors of Chinese hypertension population and also enables the Chinese experience of using OHCs to reduce health disparities to come to the world.

show abstract

User adoption of physician's replies in an online health community: An empirical study

Cited by 32 publications

References 41 publications

Understanding the effects of message cues on COVID‐19 information sharing on Twitter

Understanding the effects of message cues on COVID‐19 information sharing on Twitter

Identifying design guidelines for online information resources: a study of expectant and new mothers

Communication that changes lives: an exploratory research on a Chinese online hypertension community

Contact Info

Product

Resources

About