User Acceptance of e-Government Citizen Report System (a Case Study of City113 App)

Susanto, Tony Dwi; Diani, Made Mira; Hafidz, Irmasari

doi:10.1016/j.procs.2017.12.190

Cited by 60 publications

(35 citation statements)

References 8 publications

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“…Sebuah survei telah dilakukan oleh Susanto, Diani dan Hafidz (2018) untuk mengetahui penerimaan masyarakat terhadap penggunaan sistem informasi pengaduan masyarakat. Dari survei diketahui bahwa ada dua faktor yang dapat dinilai setelah menggunakan sistem pengaduan masyarakat City133, yaitu kemudahan penggunaan aplikasi(Perceived Ease Of Use) dan kemanfaatan penggunaan aplikasi(Perceived Usefulness) [8]. Rakhmawati…”

Section: Pendahuluanunclassified

Pengelolaan Pengaduan Masyarakat Model Crowdsourcing Menggunakan Layanan Berbasis Lokasi (Studi Kasus Pemerintah Kabupaten Gianyar)

Raharja

Wiranatha

2020

NERO

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Teknologi Smart City yang memanfaatkan komunitas dalam jaringan, memungkinkan terciptanya kolaborasi dan peningkatan keterlibatan masyarakat. Model Crowdsourcing memberikan fasilitas penerimaan keluhan, umpan balik, usulan dan ide dari banyak orang kepada suatu organisasi. Dengan model Crowdsourcing pemerintah kota dapat menerima pengaduan, masukan dan saran secara kolektif dari masyarakat kota. Selama ini pengaduan masyarakat di kabupaten Gianyar masih menggunakan sistem yang sangat sederhana. Data-data yang diambil masih dalam bentuk teks yang kurang informatif sehingga menghambat koordinasi antar instansi terkait untuk menindaklanjuti masalah yang terjadi di lingkungan masyarakat kota. Pengelolaan pengaduan masyarakat melalui Sistem informasi pengaduan masyarakat model Crowdsourcing menggunakan layanan berbasis lokasi dapat mengumpulkan data-data pengaduan masyarakat dengan lebih efisien dan lebih informatif karena dilengkapi data pendukung dalam bentuk media gambar dan koordinat lokasi. Hasil pengujian UAT menunjukkan 95% pengguna masyarakat dan 80% pengguna pejabat pemangku kepentingan pelayanan publik dapat menggunakan fungsi dari sistem informasi pengaduan masyarakat dengan baik. Permasalahan terjadi pada fungsi yang berkaitan dengan koordinat lokasi pengaduan yang tidak akurat dan masalah jaringan Internet.

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Section: Pendahuluanunclassified

Pengelolaan Pengaduan Masyarakat Model Crowdsourcing Menggunakan Layanan Berbasis Lokasi (Studi Kasus Pemerintah Kabupaten Gianyar)

Raharja

Wiranatha

2020

NERO

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“…At first, we must emphasize that the success of any CRIsPI technology is possible only if both sides; citizens and local government accept this technology. That is why one direction of the research in this field concentrates on the acceptance whether on the side of citizens or local government (Schmidthuber et al, 2017;Susanto et al, 2017;Winkler et al, 2012a). Moreover, on the side of citizens is often studied the motivation to use such tools (Abu-Tay et al, 2018;O'Brien et al, 2017;Offenhuber, 2014).…”

Section: Citizen Reporting Conceptmentioning

confidence: 99%

“…The importance of citizen participation and engagement emphasizes many authors (eg. Ho and Coates, 2004;Nabatchi et al, 2017;Neshkova and Guo, 2012;Swindell and Kelly, 2000;Susanto et al, 2017) and organizations. For example, OECD (OECD handbook, 2001:60) reported: "engaging citizens in active participation in policy-making is the most advanced way of strengthening government-citizen relations.…”

Section: Introductionmentioning

confidence: 99%

Quality of Citizen Reporting Tools at Municipal Level

Kopáčková

Libalova

2019

J INFORM SYSTEMS ENG

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Quality of life in cities is highly dependent on the state of public infrastructure. Maintenance of the infrastructure is managed by the local government that needs to be informed about issues on the infrastructure. Although the duty of maintenance staff is to check the state of the infrastructure, it is difficult to know about all the problems in the city. Therefore, citizens can take the initiative and participate by reporting any issue on public infrastructure. Today, citizens have many options on how to report such issues, due to modern communication technologies. Citizen reporting systems, which are a special type of participatory technology, deserve deeper research due to its novelty in the information system research. In this article, we introduce the study of 13 Czech regional capitals and their reporting systems. In this study, we evaluate the existence of different types of communication channels (phone, e-mail, electronic form, WebGis, and mobile application) and their quality based on four criteria (searchability, coverage of issues, visual geolocation, and display of sent reports). Moreover, the results of regional capitals will be compared with previous research on cities in these regions.

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“…We describe the NECR systems from the viewpoint of local governments, which means that NECR system is a tool using different channels to employ citizens as sensing devices gathering data [33]. This way of participation activates people to care more about the place they live -their city.…”

Section: Typology Of Necr Systemsmentioning

confidence: 99%

Citizen Reporting as the Form of E-Participation in Smart Cities

Kopáčková

Libalova

2019

2019 14th Iberian Conference on Information Systems and Technologies (CISTI)

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The boom of digital technologies brought new communication channels into reporting of non-emergency incidents at the municipal level. This means that citizens have more options on how to contact their city officials but more options also mean higher complexity on both sides. Citizens need to know what channels are available and how to use them and responsible city officials need to observe more channels, which is time demanding. Since the research of non-emergency citizen reporting (NECR) systems is in its infancy, we introduce the study of 13 Czech regional capitals and their systems. In this study, we evaluate the existence of different types of NECR communication channels (phone, e-mail, electronic form, WebGis, and mobile application) and their quality based on four criteria (searchability, coverage of issues, visual geolocation, and display of sent reports).

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User Acceptance of e-Government Citizen Report System (a Case Study of City113 App)

Cited by 60 publications

References 8 publications

Pengelolaan Pengaduan Masyarakat Model Crowdsourcing Menggunakan Layanan Berbasis Lokasi (Studi Kasus Pemerintah Kabupaten Gianyar)

Pengelolaan Pengaduan Masyarakat Model Crowdsourcing Menggunakan Layanan Berbasis Lokasi (Studi Kasus Pemerintah Kabupaten Gianyar)

Quality of Citizen Reporting Tools at Municipal Level

Citizen Reporting as the Form of E-Participation in Smart Cities

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