User acceptance of a G2B system: a case of electronic procurement system in Malaysia

Abstract

Purpose -The purpose of this paper is to determine the factors that influence the intention to use and actual usage of a G2B system such as electronic procurement system (EPS) by various ministries in the Government of Malaysia. Design/methodology/approach -The research uses an extension of DeLone and McLean's model of IS success by including trust, facilitating conditions, and web design quality. The model is tested using an empirical approach. A questionnaire was designed and responses from 358 users from various ministries were collected and analyzed using structural equation modeling (SEM). Findings -The findings of the study indicate that: perceived usefulness, perceived ease of use, assurance of service by service providers, responsiveness of service providers, facilitating conditions, web design (service quality) are strongly linked to intention to use EPS; and intention to use is strongly linked to actual usage behavior. Practical implications -Typically, governments of developing countries spend millions of dollars to implement e-government systems. The investments can be considered useful only if the usage rate is high. The study can help ICT decision makers in government to recognize the critical factors that are responsible for the success of a G2B system like EPS. Originality/value -The model used in the study is one of the few models designed to determine factors influencing intention to use and actual usage behavior in a G2B system in a fast-developing country like Malaysia.

Diversity and Diffusion of Theories, Models, and Theoretical Constructs in eGovernment Research

“…Five studies [20,24,29,52,58] used TAM and TPB together, four of them [6,24,48,77] used even three theories or models, whereas three [32,68,74] Survey: [6], [8], [9], [12], [16], [20], [24], [29], [32], [48], [49], [52], [58], [63], [67], [68], [74], [77], [76], [79], [86]; Interview: [84], [86], [89]; Secondary Data Analysis: [31]; Case Study: [69] Information System Success Model (DeLone and McLean, 1992McLean, , 2003 Survey: [19], [22], [30], [32], [55], [59], [65], [68], [74], …”

Menganalisis Faktor yang Mempengaruhi Kegunaan E-Syariah oleh Peguam Shar’ie

“…The existence of facilitating conditions removes barriers to use technology (Thompson, Higgins & Howell 1991;Venkatesh, Brown, Maruping & Bala 2008;Venkatesh et al 2003). This study adapts measurements which are suggested by previous studies (Patrick@Marimuthu 2007;Sambasivan, Wemyss & Rose 2010). In the contexts of this study, facilitating conditions are categorized into technical and organizational facilitating conditions.…”

“…The measures for effort expectancy were adapted and modifi ed from Venkatesh et al (2003) and Sambasivan et al (2010). Four of the items that were used to measure social infl uence were adapted form previous studies (Brown et al 2010;Venkatesh et al 2003) with some modifi cations to suit the context of this study.…”

“…Four items used in measuring technical facilitating conditions were adapted and modifi ed from Venkatesh et al (2003) and Brown et al (2010) and one item was created. Four of the items that were used to measure organizational facilitating condition were adapted from Sambasivan et al (2010) and one item was created. Respondents were requested to specify their agreement or disagreement to the statements based on fi ve-point Likert scale.…”

Faktor-Faktor yang Mempengaruhi Kesuksesan Penerimaan Teknologi Sistem Informasi Manajemen Pemerintah dan Dampaknya terhadap Kinerja Karyawan (Studi pada Direktorat Jenderal Perbendaharaan)

“…Kondisi-kondisi pemfasilitasi akan meminimalisir atau bahkan akan menghilangkan hambatan akan penggunaan suatu sistem informasi (Kumi, et al, 2012). Penelitian oleh Teo (2010), Gu, et al (2009) dan Sambasivan, et al (2010) menemukan bahwa terdapat hubungan yang signifikan pada konstruk model penerimaan teknologi. Maka untuk hipotesis yang ketiga adalah: H 3 : Terdapat pengaruh yang siqnifikan antara kondisi-kondisi pemfasilitasi dengan penerimaan teknologi SPAN.…”