Useful business cases: value creation in IS projects

Nielsen, Peter Axel; Persson, John Stouby

doi:10.1057/s41303-016-0026-x

Cited by 22 publications

(28 citation statements)

References 65 publications

(80 reference statements)

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“…The preconditions were that the project had to start from a greenfield situation, as no business cases were formulated, contrary to normal practices (Aubry et al, 2017; Nielsen & Persson, 2017). The challenge was that management had a superficial understanding of the potential benefits of the HIS system, while this was a completely new topic for most healthcare professionals, and the benefits management process had to take this into account.…”

Section: First Action Research Cyclementioning

confidence: 99%

The Long Road to Benefits Management: Toward an Integrative Management Model

Svejvig

Schlichter

2020

Project Management Journal

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This article reports on a four-year action research study, where the aims were to study benefits management at a detailed, practical level and to evaluate the benefits management practices applied. Synthesizing the insights from the study shows that the approach is dependent on the context and that the action research process was a challenging endeavor, but also that the project was successful with respect to improving performance. We provide a structured evaluation of the practiced process to uncover weaknesses and improve future interventions by suggesting an integrative management model with three layers: instrumental, practical, and reflective.

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Section: First Action Research Cyclementioning

confidence: 99%

The Long Road to Benefits Management: Toward an Integrative Management Model

Svejvig

Schlichter

2020

Project Management Journal

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“…There are however, arguably, traits and logics that-from the vantage point of liberal democratic welfare states-are recurrent in most cultures. One such central theme is goal of value-creation for the citizens, a topic that in a digital framing has been covered extensively (Grimsley and Meehan 2007;Ebbers 2016;Nielsen and Persson 2017;Lindgren et al 2019). In order to create value for its citizens, the democratic government enacts certain arrangements and ideals, such as digital participation, transparency and accountability, improving e-services and using technology to reduce public spending (Jaeger 2005).…”

Section: The Conflicting Logics Of Emerging Public Sector Data Culturesmentioning

confidence: 99%

Towards a Public Sector Data Culture: Data as an Individual and Communal Resource in Progressing Democracy

Falk

2021

The Data Shake

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An increased use of data has swept through many policy areas and shaped procedural and substantive policy instruments. Hence, citizens and governments, as both producers and consumers of data, become intertwined in even more complex ways. But the inherent logic of data-driven services and systems sometimes challenges the prerequisites and ideals of liberal democracy. Though a democratically sound data-practice and data-culture is crucial for ensuring a democratic usage of citizens data, discourse tends to overlook these aspects. Drawing on insights from the project Democracy Data, this chapter explores the opportunities and obstacles for establishing democratically oriented public sector data cultures.

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“…IT projects also face this challenge (Einhorn et al , 2019; Nielsen and Persson, 2017), not least in the public sector and healthcare (Hellang et al , 2013; Sapountzis et al , 2009; Williams et al , 2020). Studies indicate that the challenges can be met through sound benefits management (BM) practices and disciplined governance applied consistently across the lifetime of projects (Musawir et al , 2017; Svejvig et al , 2019), including robust business case design and use (Einhorn et al , 2019; Nielsen and Persson, 2017).…”

Section: Introductionmentioning

confidence: 99%

Resources, capabilities and public value creation in a healthcare IT project: an action research study

Svejvig

Schlichter

2020

IJMPB

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PurposeThis paper reports on an action research study based optimization project related to healthcare IT implemented on the Faroe Islands. The aims were to study what constitutes value in the public healthcare setting by applying and activating existing resources in the organization, hence answering the overall research question: How can a resource-based view (RBV) improve benefits management (BM) practices?Design/methodology/approachBy applying a RBV to findings from an action research study of an optimization project of an integrated health information system (HIS), a framework of capabilities needed in a public HIS setting to create value was developed.FindingsThe theoretical contribution is a framework explaining how BM practices and, hence, value can be interrelated in a public healthcare IT system.Research limitations/implicationsThe study shows the need for academic IT professionals to structure and facilitate value generation, especially in the form of creating an innovative and learning environment in the form of an action research based project.Practical implicationsThis study suggests which actors should be motivated and developed in order to ensure value in healthcare IT projects. Having value creation in mind, the model could have potentially broad applicability in a variety of healthcare IT settings.Social implicationsThe findings leads to better usage of public healthcare resources.Originality/valueThe present research studies real problems in a real setting, thus providing distinct ideas on how to improve public value creation by direct engagement of researchers.

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Useful business cases: value creation in IS projects

Abstract: Abstract

Cited by 22 publications

References 65 publications

The Long Road to Benefits Management: Toward an Integrative Management Model

The Long Road to Benefits Management: Toward an Integrative Management Model

Towards a Public Sector Data Culture: Data as an Individual and Communal Resource in Progressing Democracy

Resources, capabilities and public value creation in a healthcare IT project: an action research study

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