Use of Twitter by a Public Library During the Pandemic

Rathi, Dinesh

doi:10.29173/cais1209

Cited by 2 publications

(2 citation statements)

References 13 publications

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“…Their findings show that while public libraries used Twitter as a communication channel to extend a wide range of traditional services and share diverse information during the pandemic, there was a relatively low focus on sharing community information and addressing information related to the pandemic. Rathi (2021) reported a case of Twitter use by a large public library in the Western region of Canada during the initial pandemic phase between mid-March and mid-August, 2020. Based on analysis of 150 tweets, he determined that a large number of tweets were about the library's programs and services (42.7%), as well as library operations (24.0%), resources (18.7%), health and hygiene (8.0%), and other (6.7%).…”

Section: Related Studiesmentioning

confidence: 99%

A longitudinal comparison of public libraries’ posting activities on Twitter in April of 3 years, pre-, during, and post-COVID-19

Choi

Kim

2022

Journal of Librarianship and Information Science

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The purpose of the study was to observe how public libraries’ communication on Twitter has been changed before, during, and after the COVID-19 outbreak. A total of 40 active, public library Twitter accounts were used for data collection and analysis. The tweets examined were a combination of original tweets ( n = 2623) and retweets ( n = 666) posted from other Twitter accounts on the public libraries’ Twitter feeds. A content analysis scheme was used to analyze topical aspects of the tweets. The study found that public libraries were more active in communicating information on social media during the COVID-19 lockdown period. Promoting library events/programs, communicating library operations to patrons, and highlighting library resources for literacy are common in public libraries’ Twitter communication throughout the 3 years period. The study also observed strong associations between the content types of posts and the contextual aspects of the libraries, including an emergency situation such as the COVID-19 lockdown, the size of the population served by the library, and the state in which the library was located. In other words, the study provides evidence that public libraries use different communication strategies on Twitter depending on factors such as community emergencies, service population size, or geographic location. The results of this study illustrate that through social media usage, public libraries demonstrate their competence as public agencies in managing their services, as well as their commitment to the core value of information access and service provision to users, even in the face of unprecedented crises.

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Section: Related Studiesmentioning

confidence: 99%

A longitudinal comparison of public libraries’ posting activities on Twitter in April of 3 years, pre-, during, and post-COVID-19

Choi

Kim

2022

Journal of Librarianship and Information Science

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“…During COVID-19, PLs employed social media as essential platforms of interconnection, counseling and implementation of digital initiatives (Allen, 2020), information exchange, promotion of partnerships, interaction and community building (Rathi, 2021).Social networks played an important role and they have been used as two-way communication channels as well as for the promotion of new library services (Koulouris et al, 2021). The use of hashtags (e.g.…”

Section: Services-operationsmentioning

confidence: 99%

The management of public libraries during COVID-19 pandemic: a systematic literature review through PRISMA method

Κωσταγιόλας

Katsani

2021

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PurposeThe purpose of this paper is to provide an overview of the literature regarding the impact of global coronavirus pandemic (COVID-19) pandemic on PLs and their management responses during COVID-19 pandemic as well as for the post-pandemic era.Design/methodology/approachThe systematic literature review is based on preferred reporting items for systematic reviews and meta-analyses (PRISMA) method and includes publications in the English language published at online scholarly resources during the period of COVID-19 outbreak, i.e. from January 2020 to June 2021.FindingsThe number of the eligible and relevant studies for the COVID-19 impact on PLs was 79, which were included in the literature review profiling and in the qualitative analysis.Originality/valueThe systematic review provides a useful overview of existing PL management paradigms that could be contemplated at an organizational, national or international level while developing a strategy for public libraries in the post-pandemic era.

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Use of Twitter by a Public Library During the Pandemic

Cited by 2 publications

References 13 publications

A longitudinal comparison of public libraries’ posting activities on Twitter in April of 3 years, pre-, during, and post-COVID-19

A longitudinal comparison of public libraries’ posting activities on Twitter in April of 3 years, pre-, during, and post-COVID-19

The management of public libraries during COVID-19 pandemic: a systematic literature review through PRISMA method

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