Use of the ‘patient journey’ model in the internet-based pre-fitting counseling of a person with hearing disability: study protocol for a randomized controlled trial

Manchaiah, Vinaya; Stephens, Dafydd; Andersson, Gerhard; Rönnberg, Jerker; Lunner, Thomas

doi:10.1186/1745-6215-14-25

Cited by 9 publications

(16 citation statements)

References 42 publications

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“…Importantly, a new stage was added to the patient journey model: adaptation, which occurs immediately before resolution. Adaptation included examples such as ''exploring new ways of dealing with PHI's communication difficulties'' (Manchaiah et al, 2013). In the present study, the adult children described a gradual, ongoing cycle of communication management.…”

Section: Communication Managementmentioning

confidence: 86%

“…In some cases, resolution indicated an end to the process (e.g., problems satisfactorily resolved), but in other cases, it indicated the beginning of a new process (e.g., identification of new problems). When the journey was investigated from the CP point of view, there was even less of a resolution (Manchaiah et al, 2013). Here, resolution was described as continued difficulties in communication during social situations (Manchaiah et al, 2013).…”

Section: Communication Managementmentioning

confidence: 99%

“…When the journey was investigated from the CP point of view, there was even less of a resolution (Manchaiah et al, 2013). Here, resolution was described as continued difficulties in communication during social situations (Manchaiah et al, 2013). Importantly, a new stage was added to the patient journey model: adaptation, which occurs immediately before resolution.…”

Section: Communication Managementmentioning

confidence: 99%

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Adult Children’s Perspectives on Their Role in Their Parent’s Hearing Healthcare Processes

2019

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Communication partners play an important role in the hearing healthcare (HHC) process of the person with hearing impairment (HI). However, present research focuses mainly on the role of the spouse; the role of the adult child is often overlooked or understated.The aim of the study was to describe the role of the adult child in the HHC process of a parent with HI.Using a qualitative study design, participants described their role in their parents’ HHC process and the impact of a parent’s HI on their relationship and communication in individual semi-structured interviews.Twelve adult children of ten parents with HI participated; two sets of siblings were included to gain different perspectives on the HHC process within the same family.Thematic analysis, a qualitative method to explore participant’s perceptions and viewpoints, was used as the method of analysis.The superordinate theme discussed most frequently by participants, communication management, was bolstered by three ideas or pillars: facilitating HHC, communication strategies, and encouraging hearing aid use. Adult children saw themselves as advocates or supporters of their parent’s HHC by taking an ongoing and active role in promoting successful communication rather than a role in directing their parent’s HHC actions. Within each pillar of communication management, participants’ perceptions and actions were modulated by the varying levels of effort and a desire to ask questions to better understand how to help their parent, which in turn influenced their awareness of the HI and HHC options, often resulting in the adult child putting forth new effort.Whereas the patient journey is often presented to the patient as a linear process, the adult children instead viewed the process of communication management as an ongoing and continuous cycle. The audiologist should be encouraged to involve adult children in the HHC process, as adult children play an important role in everyday communication management.

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Section: Communication Managementmentioning

confidence: 86%

Section: Communication Managementmentioning

confidence: 99%

Section: Communication Managementmentioning

confidence: 99%

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Adult Children’s Perspectives on Their Role in Their Parent’s Hearing Healthcare Processes

2019

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“…The patient experiences will be documented by means of a patient journey map. This map can provide useful insights of the patient experience 20 .…”

Section: Introductionmentioning

confidence: 99%

The perioperative patient experience of hand and wrist surgical patients: An exploratory study using patient journey mapping

Ridder¹,

Dekkers²,

Porsius³

et al. 2018

Patient Experience Journal

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Patient-centred care is becoming more important in healthcare. The success of patient-centred care can be assessed by exploring the patient experience through a patient journey map. As the number of outpatient surgeries is increasing, it is important to reveal the specific characteristics of this type of surgery. The perioperative patient experience is considered very important for outpatient surgery, because all perioperative activities are condensed in one day. To investigate this experience, we performed a case study of hand and wrist surgery. Six teams of two industrial design engineering students interviewed 40 patients in total in two private and two public hospitals in the Netherlands. All teams created a patient journey map, describing the patient experience. These maps were analysed by the authors to identify common themes among the six journeys. Four time-independent themes and four time-dependent themes were identified. Insecurity, reassurance by staff, loneliness, and lack of information were associated with the whole patient experience. Before surgery, lack of control was the most prominent experience. During surgery, acceptance and curiosity were present. After surgery, relief was the dominant experience. No significant differences between the public and private hospitals were discovered. Several suggestions are given on how to facilitate positive experiences and how to resolve negative experiences in outpatient surgery. These include suggestions for hospital policy and design interventions.

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“…The study had a cross-sectional design, with data obtained through an online survey during a clinical trial (i.e., pre-intervention data) of a pre-fitting counseling program (Trial registration: ClinicalTrials.gov Protocol Registration System NCT01611129) [ 39 , 40 ]. Clinical trial results have been presented elsewhere [ 40 ], however, here we report additional analysis using a different theoretical framework (i.e., TTM) that was not reported in earlier publications.…”

Section: Methodsmentioning

confidence: 99%

Stages of Change Profiles among Adults Experiencing Hearing Difficulties Who Have Not Taken Any Action: A Cross-Sectional Study

et al. 2015

Self Cite

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The aim of the current study was to test the hypothesis that adults experiencing hearing difficulties who are aware of their difficulties but have not taken any action would fall under contemplation and preparation stages based on the transtheoretical stages-of-change model. The study employed a cross-sectional design. The study was conducted in United Kingdom and 90 participants completed University of Rhode Island Change Assessment (URICA) scale as well as measures of self-reported hearing disability, self-reported anxiety and depression, self-reported hearing disability acceptance, and provided additional demographic details online. As predicted, the results indicate that a high percentage of participants (over 90%) were in the contemplation and preparation stages. No statistically significant differences were observed among groups of stage with highest URICA scores and factors such as: years since hearing disability, self-reported hearing disability, self-reported anxiety and depression, and self-reported hearing disability acceptance. Cluster analysis identified three stages-of-change clusters, which were named as: decision making (53% of sample), participation (28% of sample), and disinterest (19% of sample). Study results support the stages-of-change model. In addition, implications of the current study and areas for future research are discussed.

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Use of the ‘patient journey’ model in the internet-based pre-fitting counseling of a person with hearing disability: study protocol for a randomized controlled trial

Cited by 9 publications

References 42 publications

Adult Children’s Perspectives on Their Role in Their Parent’s Hearing Healthcare Processes

Adult Children’s Perspectives on Their Role in Their Parent’s Hearing Healthcare Processes

The perioperative patient experience of hand and wrist surgical patients: An exploratory study using patient journey mapping

Stages of Change Profiles among Adults Experiencing Hearing Difficulties Who Have Not Taken Any Action: A Cross-Sectional Study

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