“…Evaluation of the accuracy and overlap of each stakeholder's ES process knowledge was accomplished using Pathfinder analysis (Schvaneveldt et al, ), which has been used in prior work on knowledge acquisition (Azzarello, ), consumer behavior (Branaghan & Hildebrand, ), and team knowledge and performance (Lim & Klein, ). Rooted in a graph‐theoretic lens, Pathfinder analysis depicts knowledge structures as networks made up of interrelated, non‐hierarchical knowledge concepts (Schvaneveldt et al, ).…”