Use of SMS text messaging to improve outpatient attendance

Downer, Sean R; Meara, John G.; Costa, Annette C Da

doi:10.5694/j.1326-5377.2005.tb07085.x

Cited by 190 publications

(125 citation statements)

References 10 publications

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“…Electronic medical alerts in patient management systems that remind clinicians of the guidelines related to sexual health testing in MSM has been shown to be successful in improving sexual health service delivery 19. SMS, also known as text messaging, has been shown to be an effective method of communicating appointment reminders and reducing ‘missed’ appointments in clinical settings 20 21. Specialised websites allow MSM to set up reminders for themselves to seek sexual health testing at regular time periods 22.…”

Section: Discussionmentioning

confidence: 99%

Does the frequency of HIV and STI testing among men who have sex with men in primary care adhere with Australian guidelines?

Guy

Goller

Spelman

et al. 2010

Sexually Transmitted Infections

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Section: Discussionmentioning

confidence: 99%

Does the frequency of HIV and STI testing among men who have sex with men in primary care adhere with Australian guidelines?

Guy

Goller

Spelman

et al. 2010

Sexually Transmitted Infections

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“…Patients are also more likely to no-show when they have to wait longer from the time the appointment is scheduled until the time the procedure occurs (2,4,7). …”

Section: Introductionmentioning

confidence: 99%

Estimating the Cost of No-Shows and Evaluating the Effects of Mitigation Strategies

et al. 2013

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Objective To measure the cost of non-attendance (“no-shows”) and benefit of overbooking and interventions to reduce no-shows for an outpatient endoscopy suite. Methods We used a discrete event simulation model to determine improved overbooking scheduling policies and examine the effect of no-shows on procedure utilization and expected net gain, defined as the difference in expected revenue based on CMS reimbursement rates and variable costs based on the sum of patient waiting time and provider and staff overtime. No-show rates were estimated from historical attendance (18% on average, with a sensitivity range of 12 to 24%). We then evaluated the effectiveness of scheduling additional patients and the effect of no-show reduction interventions on the expected net gain. Results The base schedule booked 24 patients per day. The daily expected net gain with perfect attendance is $4,433.32. The daily loss attributed to the base case no-show rate of 18% is $725.42 (16.36% of net gain), ranging from $472.14 to $1,019.29 (10.7% to 23.0% of net gain). Implementing no-show interventions reduced net loss by $166.61 to $463.09 (3.8% to 10.5% of net gain). The overbooking policy of 9 additional patients per day resulted in no loss in expected net gain when compared to the reference scenario. Conclusions No-shows can significantly decrease the expected net gain of outpatient procedure centers. Overbooking can help mitigate the impact of no-shows on a suite’s expected net gain and has a lower expected cost of implementation to the provider than intervention strategies.

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“…Reminders were sent to promote receipt of influenza vaccination among children and adolescents [140]; to patients at pediatric clinic for appointments [149,151]; via text or call to patients after their missed clinic appointments [148,152]; via text or call to patients prior scheduled appointment [147,153,154,164,171,172,177-179]; and via text to patients after 7-days circumcision [141]. …”

Section: Resultsmentioning

confidence: 99%

“…In addition, the technologies have improved asthma control when added to a written action plan and standard follow-up [169]; improved attendance rates at a health promotion center [174]; improved levels of glycosylated hemoglobin and 2 hours post meal glucose in type 2 diabetes patients [166,167]; improved health knowledge and sexually transmitted infections testing [163]; and significantly improved follow-up adherence in pediatric cataract treatment [172]. Thus, the technologies reduced failure to attend rate at outpatient clinics [148,149,151,164,165,171]; reduced the number of failed appointments significantly [153,177]; offered a time-, labor-, and cost-efficient strategy for encouraging engagement with psychiatric outpatient services [154]; and offered an innovative, low-cost and effective method of improving adherence to sunscreen app [132]; saved staff time per month and reduced number of days to diagnosis [142]. …”

Section: Resultsmentioning

confidence: 99%

Mobile Technologies and Geographic Information Systems to Improve Health Care Systems: A Literature Review

Nhavoto¹,

Grönlund²

2014

JMIR mHealth uHealth

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BackgroundA growing body of research has employed mobile technologies and geographic information systems (GIS) for enhancing health care and health information systems, but there is yet a lack of studies of how these two types of systems are integrated together into the information infrastructure of an organization so as to provide a basis for data analysis and decision support. Integration of data and technical systems across the organization is necessary for efficient large-scale implementation.ObjectiveThe aim of this paper is to identify how mobile technologies and GIS applications have been used, independently as well as in combination, for improving health care.MethodsThe electronic databases PubMed, BioMed Central, Wiley Online Library, Scopus, Science Direct, and Web of Science were searched to retrieve English language articles published in international academic journals after 2005. Only articles addressing the use of mobile or GIS technologies and that met a prespecified keyword strategy were selected for review.ResultsA total of 271 articles were selected, among which 220 concerned mobile technologies and 51 GIS. Most articles concern developed countries (198/271, 73.1%), and in particular the United States (81/271, 29.9%), United Kingdom (31/271, 11.4%), and Canada (14/271, 5.2%). Applications of mobile technologies can be categorized by six themes: treatment and disease management, data collection and disease surveillance, health support systems, health promotion and disease prevention, communication between patients and health care providers or among providers, and medical education. GIS applications can be categorized by four themes: disease surveillance, health support systems, health promotion and disease prevention, and communication to or between health care providers. Mobile applications typically focus on using text messaging (short message service, SMS) for communication between patients and health care providers, most prominently reminders and advice to patients. These applications generally have modest benefits and may be appropriate for implementation. Integration of health data using GIS technology also exhibit modest benefits such as improved understanding of the interplay of psychological, social, environmental, area-level, and sociodemographic influences on physical activity. The studies evaluated showed promising results in helping patients treating different illnesses and managing their condition effectively. However, most studies use small sample sizes and short intervention periods, which means limited clinical or statistical significance.ConclusionsA vast majority of the papers report positive results, including retention rate, benefits for patients, and economic gains for the health care provider. However, implementation issues are little discussed, which means the reasons for the scarcity of large-scale implementations, which might be expected given the overwhelmingly positive results, are yet unclear. There is also little combination between GIS and mobile technologies. In or...

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Use of SMS text messaging to improve outpatient attendance

Cited by 190 publications

References 10 publications

Does the frequency of HIV and STI testing among men who have sex with men in primary care adhere with Australian guidelines?

Does the frequency of HIV and STI testing among men who have sex with men in primary care adhere with Australian guidelines?

Estimating the Cost of No-Shows and Evaluating the Effects of Mitigation Strategies

Mobile Technologies and Geographic Information Systems to Improve Health Care Systems: A Literature Review

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