Use of quality tools and techniques and their integration into ISO 9001

Abstract

Purpose The purpose of this paper is to focus on the use of quality management tools and techniques and their integration into the ISO 9001:2008 standard in a wind power (WP) sector supply chain (SC). Design/methodology/approach The research project was carried out in 119 WP sector SC companies (i.e. component suppliers, wind turbine assemblers and wind farm operation and maintenance services) using the questionnaire method. The companies selected employ quality management systems (QMSs) which conform to the ISO 9001:2008 standard. Findings The survey findings reveal that the degree to which quality tools and techniques are used in the WP companies can be characterised as “high”. The results show that internal audits, flowchart diagrams and cost of poor quality are the most-commonly applied tools and techniques, although they also indicate some areas for further improvement, for instance, when using advanced and complex quality techniques such as design of experiments, quality function deployment or business process management. In addition to this, the findings reveal that ISO 9001:2008 establishes a favourable environment for the use of quality tools and techniques. Research limitations/implications The study was based on the perceptions of quality managers, quality engineers and company managers (subjective data) and did not examine the reasons for either not implementing and/or the difficulties encountered while implementing quality tools and techniques. Practical implications The specific findings indicate that employing quality tools and techniques is useful for managers, not only when implementing a QMS, but also when suggesting recommendations for improvement. Originality/value A change of developing a framework integrating the main QT&T procedures into the main ISO 9001 processes.

Assessing project risks from a supply chain quality management (SCQM) perspective

“…As suggested by several authors (Bevilacqua et al , 2013; Su et al , 2020), managers must achieve a thoughtful understanding of the end-to-end processes, in order to get better performance. To assess and monitor key processes, ISO 9000 and ISO 9001 standards stress the importance of effective measurement systems, based on the adoption of robust audit procedures (Abuazza et al , 2020) and ad hoc quality and risk tools (Castello et al , 2020). The paper offers an insight on how to practically develop a holistic risk analysis approach, in coherence with a process and project management strategy.…”

“…In particular, these standards might contribute to improving the effectiveness and efficiency of process management within the company and along the network (Su et al , 2020). In parallel, these standards lead organizations to extensively adopt quality tools and techniques (Castello et al , 2020), which can improve the measurement of performances and risks.…”

Ferramentas da qualidade aplicadas na produção de software: um estudo bibliométrico

“…As ferramentas da qualidade têm o papel fundamental na tradução da abordagem utilizada para os controles operacionais e para apoiar o gerenciamento da qualidade. Os gerentes ou tomadores de decisão utilizam estas ferramentas para detectar problemas, encontrar causas, planejar e desenvolver ações corretivas e preventivas e monitorar soluções, melhorando a comunicação e a compreensão do processo (Castello et al, 2020). Os problemas podem ser antecipados pelo uso das ferramentas da qualidade, que são simples e de fácil entendimento (Corrêa & Corrêa, 2012).…”

Avances de los investigadores españoles de Dirección de Operaciones en el año 2019: el caso de los miembros de ACEDEDOT

“…En lo que se refiere a los sectores objeto de estudio, como ya ha quedado patente en las líneas anteriores, existe una amplia variedad. Algunos estudios se centraban en empresas manufactureras de modo genérico (Arana-Solares et al, 2019;González-Zapatero et al, 2019;Juan Manuel Maqueira et al, 2019), mientras que otros especificaban un sector concreto, ya sea automoción (Gotteiner et al, 2019b), eólico (Castello, De Castro, & Marimon, 2019) o alimentación (Rincon-Ballesteros et al, 2019). Esta misma diversidad se encuentra en los trabajos orientados al sector servicios.…”

“…Respecto al ámbito geográfico de los estudios, una mayoría de los mismos se centran en España (González-Zapatero et al, 2019;Marimon, Gil-Doménech, et al, 2019;Roldán Bravo et al, 2019;Sanchez-Ruiz, Blanco, & Diaz, 2019;Sanchez-Ruiz, Gomez-Lopez, & Blanco Rojo, 2019). No obstante, también hay estudios en los que se analizan situaciones de otros países tales como Jordania (Al-dweeri et al, 2019), Estados Unidos (Braojos et al, 2019), Pakistán (Iqbal et al, 2019) o Croacia (Malbasic & Marimon, 2019); y otros que trabajan con muestras internacionales (varios países de un mismo o de diferentes continentes) (Arana-Solares et al, 2019;Arredondo & Alfaro-Tanco, 2019;Castello et al, 2019;Melão et al, 2019;Rincon-Ballesteros et al, 2019;Tamayo-Torres et al, 2019).…”