Use of artificial intelligence to enhance e-government services

Albesher, Abdulaziz; Kumar, K. Kranthi

doi:10.1016/j.measen.2022.100484

Cited by 18 publications

(10 citation statements)

References 12 publications

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“…The domain of AI has undergone significant developments in recent decades, leading to a continuous evolution of its definition and application. Previous studies confirmed the use of AI in health and education [4], e-governance, private industry [5], and decisionmaking [6]. Presently, AI applications are primarily categorized under Big Data, Deep Learning (DL) and Artificial Neural Networks (ANN), which constitute their fundamental elements [7].…”

Section: Definition Of Aimentioning

confidence: 92%

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Artificial Intelligence Application in Supply Chain Management in the Government Sector of Pakistan

Bokhari,

Duggal,

Myeong

2023

Ecp 2023

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Section: Definition Of Aimentioning

confidence: 92%

“…Proc. 2023, 37, 93 2 of 7 the use of AI in health and education [4], e-governance, private industry [5], and decisionmaking [6]. Presently, AI applications are primarily categorized under Big Data, Deep Learning (DL) and Artificial Neural Networks (ANN), which constitute their fundamental elements [7].…”

Section: Definition Of Aimentioning

confidence: 99%

Artificial Intelligence Application in Supply Chain Management in the Government Sector of Pakistan

Bokhari,

Duggal,

Myeong

2023

Ecp 2023

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“…Although little attention has been paid to AI in the public sector until now, there is an upward trend as proven by the growth in studies of AI, smart government, and e-governance [63][64][65][66][67][68]. The benefits of AI applications in the public sector across several government departments have been highlighted in these publications while admitting that the intensive potential of AI is hampered by technical, organizational, and policy complications [63].…”

Section: Ai Applications In Smart Governancementioning

confidence: 99%

“…The smart city utilizes sensors and technology connected to the IoT to integrate all the data into a reliable surveillance system, helping city managers to govern smartly [72]. Based on previous studies in the literature between AI and governance [64,65,68], we developed the following hypothesis.…”

Section: Ai Applications In Smart Governancementioning

confidence: 99%

The Impact of AI Applications on Smart Decision-Making in Smart Cities as Mediated by the Internet of Things and Smart Governance

Bokhari,

Myeong

2023

IEEE Access

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Plenteous research has been undertaken on the direct effects of artificial intelligence (AI) on smart decision-making. However, little attention has been paid to contextual factors such as the Internet of Things (IoT) and smart governance that mediate the relationship between AI and smart decision-making. This research investigates direct, mediating, and parallel-sequential multiple mediating interactions between AI, the IoT, smart governance, and smart decision-making. We used a self-structured survey to collect cross-sectional data from citizens in the Republic of Korea, and 516 responses were examined using SmartPLS structural equation modeling (PLS-SEM). A parallel-sequential multiple mediator framework is assessed using the Hayes Process Model with bootstrapping. Our results reveal a substantial and favorable multi-mediating effect from the IoT and smart governance on the relationship between AI applications and smart decision-making, as predicted. Previous scholars have investigated a few factors that influence decision-making, but our research contributes to the literature of applied and social sciences, including traditional decision theory, by examining the impact of multi-mediating factors on smart decision-making. This study presents both theoretical and practical implications for scholars and policymakers engaged in the development of smart cities. Additionally, this study provides recommendations for future research.

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“…E-Government is an integrated system using information technology media in its implementation. The e-Government service can enhance access to services and bring benefits to governments and citizens while reducing the cost of providing them (Al-Besher & Kumar, 2022).…”

Section: Introductionmentioning

confidence: 99%

Social Behavior of Bureaucrats in Rural Population Administration Services

Syam

Anwar

Ras

et al. 2022

IJQR

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Bureaucratic behavior is the main benchmark for achieving effective public services and assesses the government's most visible performance. Every act of bureaucrats always has social motives in providing administrative services. This study aims to determine the form of social behavior of bureaucrats in providing population administration services in rural areas through a sociological perspective. This research is located in Palakka Village, Barru District, Barru Regency. The method used is a qualitative approach with a descriptive type. Data were collected through in-depth interviews with 12 informants in the village. The results of this study indicate that the social background of rural communities is both a supporter and an obstacle to the performance of bureaucrats in rural areas. Social behavior that emerges from bureaucrats in rural areas is more likely to lead to value-oriented rational actions. Every behavior that appears responds to every situation faced in population administration services for people in rural areas.

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Use of artificial intelligence to enhance e-government services

Cited by 18 publications

References 12 publications

Artificial Intelligence Application in Supply Chain Management in the Government Sector of Pakistan

Artificial Intelligence Application in Supply Chain Management in the Government Sector of Pakistan

The Impact of AI Applications on Smart Decision-Making in Smart Cities as Mediated by the Internet of Things and Smart Governance

Social Behavior of Bureaucrats in Rural Population Administration Services

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