Usable and secure? User perception of four authentication methods for mobile banking

Kružíková, Agáta; Knapová, Lenka; Ŝmahel, David; Dědková, Lenka; Matyáš, Václav

doi:10.1016/j.cose.2022.102603

Cited by 13 publications

(5 citation statements)

References 20 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Users tend to use or not an application considered as something they believe or believe will help their performance in doing work (Kruzikova et al, 2020;Wodo et al, 2021). E-Banking technology is a system change from manual to electronic, and E-Banking is an additional service to facilitate LPDs in conducting transactions.…”

Section: Discussionmentioning

confidence: 99%

The Interest of Village Credit Institution Customers to Use the LPD Mobile Application with Trust as a Moderating Variable

Pramiswari,

Gayatri,

Suartana

et al. 2022

IJSSB

View full text Add to dashboard Cite

The Village Credit Institution (LPD) aims to provide convenience for rural communities to obtain business capital and traditional costs. Although operating and serving customers in rural areas, LPD strives to keep up with technological developments by providing the LPD Mobile application. Seeing this phenomenon, this study aims to identify the use of determinants of LPD customer interest with trust as a moderating variable. This type of research is quantitative with a survey approach. Samples were taken from as many as 347 customers with the purposive sampling technique from a population of 99,108 customers. The method used in displaying the data is a questionnaire. The instrument used in collecting data is a questionnaire sheet. The analysis research results using Structural Equation Modeling based on Partial Least Square using SmartPLS 3.0 Software. The results show that ease of use and usability positively affect customer interest in using the LPD Mobile application. Trust cannot moderate the relationship between perceived ease of use and customer interest in using the LPD Mobile application. Trust can strengthen the positive relationship between usability and customer interest in using the LPD Mobile application.

show abstract

Section: Discussionmentioning

confidence: 99%

The Interest of Village Credit Institution Customers to Use the LPD Mobile Application with Trust as a Moderating Variable

Pramiswari,

Gayatri,

Suartana

et al. 2022

IJSSB

View full text Add to dashboard Cite

show abstract

“…Badania miały ujawnić, które cechy interfejsu użytkownika wpływają w największym stopniu na efektywność wykonywanych przez użytkownika czynności. W trakcie badań brano pod uwagę czynniki takie jak bezpieczeństwo aplikacji [12], dostępność na platformy mobilne, szybkość wykonywania zadań, prostota obsługi, zrozumiałość, oprawę graficzną, komfort pracy oraz liczbę funkcjonalności. Użyte metody badawcze to badania ankietowe, testy korytarzowe, badania eyetrackingowe i badania eksperckie [13].…”

Section: Wstępunclassified

Usability analysis of banking service interfaces in Poland

Sułek,

Walaszek

2023

J. Comput. Sci. Inst.

View full text Add to dashboard Cite

This paper presents a comparative analysis of selected mobile banking applications: PKO BP, mBank, Pekao S.A., and Credit Agricole. The aim of the study is to obtain answers to the stated thesis and three specific research questions. In the initial stage, a review of scientific publications in the field of the topic was conducted. The research was carried out using an online survey and the cognitive walkthrough method with a modified list of usability testing. The obtained results revealed errors in the functioning of the analyzed service interfaces from the users' perspective and allowed for answering the research questions. The mobile applications of the discussed banks require minor modifications to maximize their usability.

show abstract

“…Second, more research focused on front-line employees and their interactions with older adults is needed to enhance mobile banking service. Third, older adults' perceptions of authentication methods in mobile banking services deserve more research attention in the future (Kruzikova et al, 2022). Moreover, the cognitive age within older adults' analysis of mobile banking usage represents a promising research line.…”

Section: Limitations and Future Researchmentioning

confidence: 99%

Mobile banking affordances and constraints by the elderly

Castillo-Villar

2022

MIP

View full text Add to dashboard Cite

PurposeThe study explores the affordances and constraints perceived by older adults through their experiences using mobile banking apps.Design/methodology/approachTwenty-five interviews via Skype were carried out with older adults aged 65 years and over between April and May 2021 (during the COVID-19 pandemic).FindingsBased on their usage experiences with mobile banking, older adults identified functional (saving time, avoiding physical risk and having control over their finances) and social affordances (supporting and bonding with family and friends), as well as non-technological (lack of useful information and patience from bank employees) and technological constraints (concerns about cybersecurity, data privacy and passwords).Originality/valueThe study offers a novel approach to customer experience research in mobile banking by adopting a customer-centered perspective and applying the theoretical framework of affordances and constraints to analyze the experiences of older adults as active mobile banking users.

show abstract

Usable and secure? User perception of four authentication methods for mobile banking

Cited by 13 publications

References 20 publications

The Interest of Village Credit Institution Customers to Use the LPD Mobile Application with Trust as a Moderating Variable

The Interest of Village Credit Institution Customers to Use the LPD Mobile Application with Trust as a Moderating Variable

Usability analysis of banking service interfaces in Poland

Mobile banking affordances and constraints by the elderly

Contact Info

Product

Resources

About