Usability Testing for Student Academic Information System in State Polytechnic of Creative Media

Tyas, Sari Setyaning; Khairunisa, Yuyun

doi:10.1088/1742-6596/1898/1/012012

“…), Sukmasetya et al (2020), Al-Kinani et al (2020), Alturki et al (2020), Al-Gayar et al (2021), A'bas et al (2021) where they found that applications were easy to learn.The native G-MoMo applications were effective for mobile money subscribers because they could complete their tasks accurately. This is in line with the works ofByun et al (2020),Hussain et al (2020),Alturki et al (2020),Tyas and Khairunisa (2020),Emanuela et al (2020),Mubeen et al (2020),Lowe et al (2021Lowe et al ( ), A'bas et al (2021, who reported that there was effectiveness with the applications.…”

supporting

confidence: 86%

“…( It was reported that the usability testing result showed that the native G-MoMo applications were highly efficient because mobile money subscribers could take less time to complete the given tasks accurately (Lynn et al, 2020;Byun et al, 2020;Hussain et al, 2020;Zakaria et al, 2020;Sukmasetya et al, 2020;Tyas & Khairunisa, 2020;Emanuela et al, 2020;Mubeen et al, 2020;A'bas et al, 2021;Putri et al, 2021).…”

Section: Heuristic Evaluation and Usability Testingmentioning

confidence: 99%

Development of a secure multi-factor authentication algorithm for mobile money applications

Ali

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With the expansion of industry 4.0, financial technology (FinTech) has become paramount in this era. Mobile money as one of the FinTech has immensely contributed to improving financial inclusions among the unbanked population in many developing countries. Several mobile money schemes were developed to ensure easy access to mobile money services. However, they have suffered severe authentication security challenges since implementing two-factor authentication (2FA). Therefore, this research developed a secure multi-factor authentication (MFA) algorithm for mobile money applications that combines personal identification number (PIN), one-time password (OTP), and biometric fingerprints to authenticate the mobile money subscribers. It also used the customer’s biometric fingerprints and the agent’s quick response (QR) code to authorise money withdrawal. The PINs and OTP are secured by secure hashing algorithm-256 (SHA-256) and biometric fingerprints by Fast IDentity Online (FIDO), where the Rivest-Shamir-Adleman (RSA) encryption protects the public/private key pair and the fingerprint templates. The QR codes, confidential financial information in the databases, and all the data before transmission to the remote databases are secured using Fernet encryption. A design science research approach was employed in the research using a mixed-method. The review results identified and grouped the threat models into attacks against privacy, authentication, confidentiality, integrity, and availability. The cryptographic functions and personal identification were the countermeasures. The survey identified authentication attacks, identity theft, phishing attacks, and PIN sharing as the crucial security issues Uganda’s mobile money systems encountered. The security analysis of the designed algorithm and developed native genuine mobile money (G-MoMo) applications proved that it provided robust security during authentication and ensured data confidentiality, integrity, privacy and user anonymity. It is highly effective against several security attacks and resilient to non-repudiation. The performance analysis results showed that the algorithm enhanced security but had high communication overhead and computational cost. Lack of a forward navigation button, lack of uniformity in the applications menu title, lack of search field options, lack of actions needed for recovery, and lack of help & documentation, were identified as the results of the usability issues with the native G-MoMo applications’ user interfaces. While the results of the usability testing showed that the native G-MoMo applications were learnable, effective, efficient, memorable, had few errors, satisfaction, ease of use, aesthetic, helpful, easy to integrate, and understandable. In conclusion, implementing a secure mobile money authentication using the ii novel approach combining multiple factors helps mobile money subscribers and other stakeholders trust the mobile money industry since the security goals are highly maintained.

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“…Abidin et al (2019) recommended that applications must have help and documentation features explained in simple language and easily accessible. It was reported that the usability testing result showed that the native G-MoMo applications were highly efficient because mobile money subscribers could take less time to complete the given tasks accurately (Lynn et al, 2020;Byun et al, 2020;Hussain et al, 2020;Zakaria et al, 2020;Sukmasetya et al, 2020;Tyas & Khairunisa, 2020;Emanuela et al, 2020;Mubeen et al, 2020;A'bas et al, 2021;Putri et al, 2021).…”

Section: Heuristic Evaluation and Usability Testing (I) Several Usabi...mentioning

confidence: 99%

“…,Zakaria et al (2020),Alturki et al (2020),Tyas and Khairunisa (2020),Emanuela et al (2020),Mubeen et al (2020),), Al-Gayar et al (2021,Putri et al (2021),Lowe et al (2021), andA'bas et al (2021), where it was found that the users were satisfied with the applications.…”

mentioning

confidence: 99%

Development of a secure multi-factor authentication algorithm for mobile money applications

Guma¹

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With the evolution of industry 4.0, financial technologies have become paramount and mobile money as one of the financial technologies has immensely contributed to improving financial inclusion among the unbanked population. Several mobile money schemes were developed but, they suffered severe authentication security challenges since they implemented two-factor authentication. This study focused on developing a secure multi-factor authentication (MFA) algorithm for mobile money applications. It uses personal identification numbers, one-time passwords, biometric fingerprints, and quick response codes to authenticate and authorize mobile money subscribers. Secure hash algorithm-256, Rivest-Shamir-Adleman encryption, and Fernet encryption were used to secure the authentication factors, confidential financial information and data before transmission to the remote databases. A literature review, survey, evolutionary prototyping model, and heuristic evaluation and usability testing methods were used to identify authentication issues, develop prototypes of native genuine mobile money (G-MoMo) applications, and identify usability issues with the interface designs and ascertain their usability, respectively. The results of the review grouped the threat models into attacks against privacy, authentication, confidentiality, integrity, and availability. The survey identified authentication attacks, identity theft, phishing attacks, and PIN sharing as the key mobile money systems’ security issues. The researcher designed a secure MFA algorithm for mobile money applications and developed three native G-MoMo applications to implement the designed algorithm to prove the feasibility of the algorithm and that it provided robust security. The algorithm was resilient to non-repudiation, ensured strong authentication security, data confidentiality, integrity, privacy, and user anonymity, was highly effective against several attacks but had high communication overhead and computational costs. Nevertheless, the heuristic evaluation results showed that the G-MoMo applications’ interface designs lacked forward navigation buttons, uniformity in the applications’ menu titles, search fields, actions needed for recovery, and help and documentation. Similarly, the usability testing revealed that they were easy to learn, effective, efficient, memorable, with few errors, subscriber satisfaction, easy to use, aesthetic, easy to integrate, and understandable. Implementing a secure mobile money authentication and authorisation by combining multiple factors which are securely stored helps mobile money subscribers and other stakeholders to have trust in the developed native G-MoMo applications.

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“…,Zakaria et al (2020),Alturki et al (2020),Tyas and Khairunisa (2020),Emanuela et al (2020),Mubeen et al (2020),), Al-Gayar et al (2021,Putri et al (2021),Lowe et al (2021), andA'bas et al (2021), where it was found that the users were satisfied with the applications.…”

mentioning

confidence: 99%

Development of a secure multi-factor authentication algorithm for mobile money applications

Guma¹

0

View full text Add to dashboard Cite

With the evolution of industry 4.0, financial technologies have become paramount and mobile money as one of the financial technologies has immensely contributed to improving financial inclusion among the unbanked population. Several mobile money schemes were developed but, they suffered severe authentication security challenges since they implemented two-factor authentication. This study focused on developing a secure multi-factor authentication (MFA) algorithm for mobile money applications. It uses personal identification numbers, one-time passwords, biometric fingerprints, and quick response codes to authenticate and authorize mobile money subscribers. Secure hash algorithm-256, Rivest-Shamir-Adleman encryption, and Fernet encryption were used to secure the authentication factors, confidential financial information and data before transmission to the remote databases. A literature review, survey, evolutionary prototyping model, and heuristic evaluation and usability testing methods were used to identify authentication issues, develop prototypes of native genuine mobile money (G-MoMo) applications, and identify usability issues with the interface designs and ascertain their usability, respectively. The results of the review grouped the threat models into attacks against privacy, authentication, confidentiality, integrity, and availability. The survey identified authentication attacks, identity theft, phishing attacks, and PIN sharing as the key mobile money systems’ security issues. The researcher designed a secure MFA algorithm for mobile money applications and developed three native G-MoMo applications to implement the designed algorithm to prove the feasibility of the algorithm and that it provided robust security. The algorithm was resilient to non-repudiation, ensured strong authentication security, data confidentiality, integrity, privacy, and user anonymity, was highly effective against several attacks but had high communication overhead and computational costs. Nevertheless, the heuristic evaluation results showed that the G-MoMo applications’ interface designs lacked forward navigation buttons, uniformity in the applications’ menu titles, search fields, actions needed for recovery, and help and documentation. Similarly, the usability testing revealed that they were easy to learn, effective, efficient, memorable, with few errors, subscriber satisfaction, easy to use, aesthetic, easy to integrate, and understandable. Implementing a secure mobile money authentication and authorisation by combining multiple factors which are securely stored helps mobile money subscribers and other stakeholders to have trust in the developed native G-MoMo applications.

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Usability Testing for Student Academic Information System in State Polytechnic of Creative Media

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Development of a secure multi-factor authentication algorithm for mobile money applications

Development of a secure multi-factor authentication algorithm for mobile money applications

Development of a secure multi-factor authentication algorithm for mobile money applications

Development of a secure multi-factor authentication algorithm for mobile money applications

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