Usability heuristics for touchscreen-based mobile devices

Inostroza, Rodolfo; Rusu, Cristián; Roncagliolo, Silvana; Rusu, Virginica

doi:10.1145/2535597.2535602

Cited by 79 publications

(63 citation statements)

References 6 publications

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“…It is interesting to highlight that the need to use heuristics adapted to mobile devices derives from the fact that traditional methods are not intended to be used for touchscreen technology, since they were created for web and desktop applications [46][47][48][49][50][51]. Thus, they present features that are quite different from mobile devices, as we saw on previous sections.…”

Section: Discussionmentioning

confidence: 99%

A Systematic Evaluation of Mobile Applications for Instant Messaging on iOS Devices

Caro‐Alvaro

García-López

García-Cabot

et al. 2017

Mobile Information Systems

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Nowadays, instant messaging applications (apps) are one of the most popular applications for mobile devices with millions of active users. However, mobile devices present hardware and software characteristics and limitations compared with personal computers. Hence, to address the usability issues of mobile apps, a specific methodology must be conducted. This paper shows the findings from a systematic analysis of these applications on iOS mobile platform that was conducted to identify some usability issues in mobile applications for instant messaging. The overall process includes a Keystroke-Level Modeling and a Mobile Heuristic Evaluation. In the same trend, we propose a set of guidelines for improving the usability of these apps. Based on our findings, this analysis will help in the future to create more effective mobile applications for instant messaging.

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Section: Discussionmentioning

confidence: 99%

A Systematic Evaluation of Mobile Applications for Instant Messaging on iOS Devices

Caro‐Alvaro

García-López

García-Cabot

et al. 2017

Mobile Information Systems

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show abstract

“…First, steps with usability problems by our method were compared to the questionnaires. Our method reveals usability problems for steps 1, 2, 3, 4, 5, 6, 7, 9, and 13 (Table 4), while the questionnaires reveals usability problems in steps 1,2,3,4,5,6,7,8,9,10,12,13,14,15, and 16 (Table 5). All the steps identified by our method are included in Table 7 Number of identified usability problems Number of identified Number of identified problems (All steps) problems (steps without 9-15) Our method 42 (6) 36 (4) Questionnaire 63 (27) 47 ( the steps identified by the questionnaires.…”

Section: Discussionmentioning

confidence: 97%

“…For example, they observe users' operations, conduct interviews or questionnaires, and analyze the results [7]- [9]. This work is time consuming and very challenging for non-usability specialists.…”

Section: Introductionmentioning

confidence: 99%

Usability Evaluation Method of Applications for Mobile Computers Using Operation Histories

Shirogane

Matsuzawa

Iwata

et al. 2018

IEICE Trans. Inf. & Syst.

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SUMMARYVarious applications have been realized on mobile computers such as smart phones and tablet computers. Because mobile computers have smaller monitors than conventional computers, strategies to develop user interfaces differ from conventional computer applications. For example, contents in a window are reduced or divided into multiple windows on mobile computers. To realize usable applications in this situation, usability evaluations are important. Although various usability evaluation methods for mobile computers have been proposed, few evaluate applications and identify problems automatically. Herein we propose a systematic usability evaluation method. In our method, operation histories by users are recorded and analyzed to identify steps with usability problems. Our method automatically analyzes usability problems, allowing usability evaluations in software development to be implemented easily and economically. As a case study, the operation histories were recorded and analyzed when 20 subjects operated an application on a tablet computer. Our method automatically identified many usability problems, confirming its effectiveness.

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“…Herrmann, 2009;Karousos et al, 2010). On the contrary, in the second category, there was no obvious trend or pattern with a number of studies were aimed for medical devices (Katre et al, 2010;Zhang, et al, 2003), Human Robot Interaction systems (Clarkson and Arkin, 2007;Tsui et al, 2009), specific displays (Mankoff et al, 2003;Somervell et al, 2003) and input devices (Inostroza, et al, 2012a;Maike et al, 2014). In the third category, interestingly, usability heuristics were also applied to support buildings evaluation either in a physical form (Fink et al, 2010) or a conceptual form (Afacan & Erbug, 2009).…”

Section: Articlesmentioning

confidence: 99%

Establishing usability heuristics for heuristics evaluation in a specific domain: Is there a consensus?

2016

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Heuristics evaluation is frequently employed to evaluate usability. While general heuristics are generally suitable to evaluate most user interfaces, there is still the need to establish heuristics for specific domains to ensure that usability issues that are specific to the domains are identified. This paper presented a comprehensive review of 70 studies related to usability heuristics for specific domains. The aim of this paper is to review the processes that were applied to establish heuristics in specific domains and identify gaps in order to provide recommendations for future research and area of improvements. The most urgent issue found is the deficiency of validation effort following heuristics proposition and the lack of robustness and rigour of validation method adopted. There is an early indication that heuristics for specific domains are generally capable of identifying more issues than general heuristics. However, due to lack of validation quality and clarity on how to assess their effectiveness, it is not yet clear to what extent their advantages are. The lack of validation quality also affects effort in improving existing heuristics for specific domain as their weaknesses are not addressed.

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Usability heuristics for touchscreen-based mobile devices

Cited by 79 publications

References 6 publications

A Systematic Evaluation of Mobile Applications for Instant Messaging on iOS Devices

A Systematic Evaluation of Mobile Applications for Instant Messaging on iOS Devices

Usability Evaluation Method of Applications for Mobile Computers Using Operation Histories

Establishing usability heuristics for heuristics evaluation in a specific domain: Is there a consensus?

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