Usability factors influencing the continuance intention of disaster apps: A mixed-methods study

Tan, Marion Lara; Prasanna, Raj; Stock, Kristin; Doyle, Emma E.H.; Leonard, Graham S.; Johnston, David

doi:10.1016/j.ijdrr.2020.101874

Cited by 21 publications

(17 citation statements)

References 40 publications

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“…MAU model includes six factors that reflect the mobile app usability which can help guide the development of mobile apps [3]. In particular, in comparison with other usability models, the MAU model shows the specific factors that suggest improving and developing mobile apps in terms of their design or interface [15].…”

Section: Limitations Of Mau Modelmentioning

confidence: 99%

“…App usability concentrates on whether users can easily understand the app and have it perform the functions it can do. These issues are commonly expressed via the app's interface [2], [3]. According to Hussain & Omar [4] mobile app usability is confirmed to be the key to the success of app development.…”

Section: Introductionmentioning

confidence: 99%

“…Most studies consider usability as an overall factor. Only some of these studies shed light on the fundamental dimensions of this research concept [3], [6]. However, mobile tourism apps are distinct from mobile apps in general in terms of features, functions, and design because of their attachment to the occasional users' needs [7].…”

Section: Introductionmentioning

confidence: 99%

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Determining the dimensions of mobile app usability in the context of Vietnam's tourism: A theoretical approach

Tran

Nguyen

2022

UD-JST

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Nowadays, along with the popularity of mobile devices, mobile apps gradually become an essential part of users. To improve competitiveness and recover from the Covid-19 pandemic, tourism businesses need to know how to take advantage of the power of mobile technology, especially mobile apps. Therefore, this study concentrates on identifying and explaining the dimensions that comprise mobile app usability in the tourism sector. For this purpose, the authors have used a qualitative method of an in-depth interviews technique. The results indicated that there are 7 dimensions of mobile tourism app usability, including App design; App utility; Interface graphic; Interface input; Interface output; Interface structure; and App dependability. The findings have provided tourism managers with useful knowledge to improve the usability of tourism apps to attract more users.

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Section: Limitations Of Mau Modelmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Determining the dimensions of mobile app usability in the context of Vietnam's tourism: A theoretical approach

Tran

Nguyen

2022

UD-JST

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“…Good organization of mobile applications helps increase quality and performance levels and assists easy, smooth access to application content and internal links [22,30,33]. is part can be divided into the following parts:…”

Section: Organization (Or)mentioning

confidence: 99%

The Traditional Influence on Increasing Acceptance of Commercial Smartphone Applications in Specific Regions of the Arabic World

Bahaddad

2021

Complexity

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The consumer sector represents one of the key players in the diffusion of M-commerce in contemporary societies. Consumers’ traditionalism has a significant impact in determining the appropriate products to offer electronically, as well as in determining the functions and information that should be offered to enable them to make the right decisions at the right time. Many characteristics and requirements in general-use commercial applications cannot be acceptable for more targeted release if they are not compatible with the target population’s traditional requirements, and therefore, the M-commerce applications go to complexity level in design because of the socio-technical systems. This study is conducted in three GCC countries, Saudi Arabia, the United Arab Emirates, and Qatar on 799 participant consumers. This study focuses to determine the basic requirements for smartphones’ commercial applications, including the requirements affected by different traditionalism in the studied communities.

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“…Such warning apps, like NINA, were largely not perceived as filling the information needs in a study in April 2020 [22]. Studies suggest that warning apps should on the one hand contain all relevant topics, while at the same time notifications that are perceived as irrelevant strongly reduce usability [51]. In light of this tight rope walk of too much and too little information, it is unclear how the inclusion of COVID-19 into a warning app and the specifically designed COVID-19 regulation apps are perceived.…”

Section: Introduction and Related Workmentioning

confidence: 99%

Bridging from Crisis to Everyday Life – An Analysis of User Reviews of the Warning App NINA and the COVID-19 Regulation Apps CoroBuddy and DarfIchDas

Haunschild

Reuter

2021

Companion Publication of the 2021 Conference on Computer Supported Cooperative Work and Social Computing

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During a dynamic and protracted crisis such as the COVID-19 pandemic, citizens are continuously challenged with making decisions under uncertainty. In addition to evaluating the risk of their behaviors to themselves and others, citizens also have to consider the most current regulation, which often varies federally and locally and by incidence numbers. Few tools help to stay informed about the current rules. The state-run German multi-hazard warning app NINA incorporated a feature for COVID-19, while two apps, DarfIchDas and CoroBuddy, focus only on COVID-19 regulation and are privately run. To investigate users' expectations, perceived advantages, and gaps as well as the developers' challenges, we analyze recent app store reviews of the apps and developers' replies. We show that the warning app and the COVID-19 regulation apps are evaluated on different terms, that the correctness and portrayal of complex rules are the main challenges and that developers and editors are underusing users' potential for crowdsourcing. CCS CONCEPTS• Human-centered computing → Empirical studies in ubiquitous and mobile computing.

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Usability factors influencing the continuance intention of disaster apps: A mixed-methods study

Cited by 21 publications

References 40 publications

Determining the dimensions of mobile app usability in the context of Vietnam's tourism: A theoretical approach

Determining the dimensions of mobile app usability in the context of Vietnam's tourism: A theoretical approach

The Traditional Influence on Increasing Acceptance of Commercial Smartphone Applications in Specific Regions of the Arabic World

Bridging from Crisis to Everyday Life – An Analysis of User Reviews of the Warning App NINA and the COVID-19 Regulation Apps CoroBuddy and DarfIchDas

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