Usability Evaluation of the Restaurant Finder Application Using Inspection and Inquiry Methods

Abstract

Restaurant Finder application is a mobile application that helps users to find restaurants according to their requirements. One of the most well-known and widely used restaurant finder apps is Zomato. Zomato ranks first in the food and delivery category websites from around the world. But, the number of users of a product or application certainly does not guarantee the satisfaction of the user experience of apps. A system that is poorly designed will make it difficult for users, which results in the system being rarely or misused so that the costs to the organization become high and dangerous to the reputation of the company. The purpose of this study was to evaluate the usability of the restaurant finder application using inspection and inquiry methods. Inspection method using the Enhanced Cognitive Walkthrough method, and for inquiry methods using the User Experience Questionnaire method and the System Usability Scale. The inspection method results identified 7 serious problems. Recommendations for improvement based on inspection methods are focused on login tasks, reviews, and food promo information. The inquiry methods results identified 5 aspects that needed improvement. The five aspects consist of novelty, stimulation, learnability, consistency, complexity.

Comparison of e-commerce interfaces based on satisfaction and efficiency

“…User interviews, observation of users performing real-world tasks with the system (rather than for usability testing), and having users respond to questions verbally or in writing allow usability evaluators to gain insight into their likes, dislikes, needs, and understanding of the system. Field observation, focus groups, interviews, and questionnaires are a few research methodologies employed (Ambarwati & Mustikasari, 2021). A usability evaluation method based on an inquiry (questionnaire) was used as part of the study methodology.…”

Analisis Usability Pada Aplikasi Alingka Menggunakan Metode Cognitive Walkthrough

“…Kegunaan (usability) kini menjadi lebih penting dari sebelumnya dalam menentukan kualitas dan desain aplikasi seluler. Antarmuka aplikasi seluler adalah salah satu bagian terpenting dari perspektif pengguna karena itu adalah sarana utama mereka untuk berinteraksi dengan aplikasi [13].…”

Usability Testing Pada Situs Web UKK PUSBANGKI Menggunakan Metode Cognitive Walkthrough

“…Penggunna situs web UKK PUSBANGKI seringkali mengalami kendala ketika mengakses situs pusbangki.id seperti error pada situs web dan fitur situs web yang tidak berjalan. Hal tersebut sangat dapat diterima mengingat UKK PUSBANGKI belum pernah melakukan usability testing pada situs web pusbangki.id sehingga perlu adanya usability testing untuk membantu mengevaluasi situs web karena dapat meningkatkan aspek usability pada situs web sehingga membantu dalam pengembangan situs web tersebut [4]. Oleh usability testing perlu dilakukan untuk meningkatkan usability pengguna situs web pusbangki.id agar situs web pusbangki.id menjadi website yang memiliki dampak besar bagi kemajuan UKK PUSBANGKI.…”