Usability evaluation methods for the web: A systematic mapping study

Fernandez, Adrián; Insfrán, Emilio; Abrahão, Silvia

doi:10.1016/j.infsof.2011.02.007

Cited by 394 publications

(277 citation statements)

References 13 publications

(16 reference statements)

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“…Studies such as that of Matera et al [20] and Juristo et al [18] however claim that usability evaluations should also be performed at early stages of the Web development (e.g., at modeling time) in order to detect early how to improve the user experience and decrease maintenance costs. This is in line with the results of a recently performed systematic mapping study on usability evaluation methods for Web applications [9], which revealed a lack of usability evaluation methods that have been empirically validated and that can be properly used to evaluate analysis and design models of a Web application under development.…”

Section: Introductionsupporting

confidence: 85%

Usability Inspection in Model-Driven Web Development: Empirical Validation in WebML

Fernandez

Abrahão

Insfrán

et al. 2013

Lecture Notes in Computer Science

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Abstract. There is a lack of empirically validated usability evaluation methods that can be applied to models in model-driven Web development. Evaluation of these models allows an early detection of usability problems perceived by the end-user. This motivated us to propose WUEP, a usability inspection method which can be integrated into different model-driven Web development processes. We previously demonstrated how WUEP can effectively be used when following the Object-Oriented Hypermedia method. In order to provide evidences about WUEP's generalizability, this paper presents the operationalization and empirical validation of WUEP into another well-known method: WebML. The effectiveness, efficiency, perceived ease of use, and satisfaction of WUEP were evaluated in comparison to Heuristic Evaluation (HE) from the viewpoint of novice inspectors. The results show that WUEP was more effective and efficient than HE when detecting usability problems on models. Also, inspectors were satisfied when applying WUEP, and found it easier to use than HE.

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Section: Introductionsupporting

confidence: 85%

Usability Inspection in Model-Driven Web Development: Empirical Validation in WebML

Fernandez

Abrahão

Insfrán

et al. 2013

Lecture Notes in Computer Science

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“…First, steps with usability problems by our method were compared to the questionnaires. Our method reveals usability problems for steps 1, 2, 3, 4, 5, 6, 7, 9, and 13 (Table 4), while the questionnaires reveals usability problems in steps 1,2,3,4,5,6,7,8,9,10,12,13,14,15, and 16 (Table 5). All the steps identified by our method are included in Table 7 Number of identified usability problems Number of identified Number of identified problems (All steps) problems (steps without 9-15) Our method 42 (6) 36 (4) Questionnaire 63 (27) 47 ( the steps identified by the questionnaires.…”

Section: Discussionmentioning

confidence: 97%

“…Various usability evaluation methods have been provided from conventional computer applications to mobile applications [4]- [6]. However, the GUI structure of mobile applications differs drastically from conventional computers because mobile computers have much smaller monitors.…”

Section: Introductionmentioning

confidence: 99%

Usability Evaluation Method of Applications for Mobile Computers Using Operation Histories

Shirogane

Matsuzawa

Iwata

et al. 2018

IEICE Trans. Inf. & Syst.

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SUMMARYVarious applications have been realized on mobile computers such as smart phones and tablet computers. Because mobile computers have smaller monitors than conventional computers, strategies to develop user interfaces differ from conventional computer applications. For example, contents in a window are reduced or divided into multiple windows on mobile computers. To realize usable applications in this situation, usability evaluations are important. Although various usability evaluation methods for mobile computers have been proposed, few evaluate applications and identify problems automatically. Herein we propose a systematic usability evaluation method. In our method, operation histories by users are recorded and analyzed to identify steps with usability problems. Our method automatically analyzes usability problems, allowing usability evaluations in software development to be implemented easily and economically. As a case study, the operation histories were recorded and analyzed when 20 subjects operated an application on a tablet computer. Our method automatically identified many usability problems, confirming its effectiveness.

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“…It aims at presenting a fair evaluation of a research topic by using a trustworthy, rigorous, and auditable methodology. This research method has gained popularity in last years and it has been adopted in several other studies within the Web Engineering field [7,8,18]. A systematic mapping study involves several stages and activities.…”

Section: Methodsmentioning

confidence: 99%

Quality of Web Mashups: A Systematic Mapping Study

Cedillo

Fernandez

Insfrán

et al. 2013

Current Trends in Web Engineering

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Abstract. Web mashups are a new generation of applications based on the composition of ready-to-use, heterogeneous components. They are gaining momentum thanks to their lightweight composition approach, which represents a new opportunity for companies to leverage on past investments in SOA, Web services, and public APIs. Although several studies are emerging in order to address mashup development, no systematic mapping studies have been reported on how quality issues are being addressed. This paper reports a systematic mapping study on which and how the quality of Web mashups has been addressed and how the product quality-aware approaches have been defined and validated. The aim of this study is to provide a background in which to appropriately develop future research activities. A total of 38 research papers have been included from an initial set of 187 papers. Our results provided some findings regarding how the most relevant product quality characteristics have been addressed in different artifacts and stages of the development process. They have also been useful to detect some research gaps, such as the need of more controlled experiments and more quality-aware mashup development proposals for other characteristics which being important for the Web domain have been neglected such as Usability and Reliability.

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Usability evaluation methods for the web: A systematic mapping study

Cited by 394 publications

References 13 publications

Usability Inspection in Model-Driven Web Development: Empirical Validation in WebML

Usability Inspection in Model-Driven Web Development: Empirical Validation in WebML

Usability Evaluation Method of Applications for Mobile Computers Using Operation Histories

Quality of Web Mashups: A Systematic Mapping Study

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