Usability and Accessibility in Consumer Health Informatics

Goldberg, Larry; Lide, Bettijoyce; Lowry, Svetlana Z.; Massett, Holly A.; O’Connell, Trisha; Preece, Jennifer; Quesenbery, Whitney; Shneiderman, Ben

doi:10.1016/j.amepre.2011.01.009

Cited by 102 publications

(55 citation statements)

References 17 publications

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“…A questionnaire was developed as the research methodology. The questionnaire was designed by following the usability factors described by many investigators [7] [25] [26] to achieve the study objectives. However, the literature review was the main source for building the usability factors.…”

Section: Methodsmentioning

confidence: 99%

Usability Factors Assessment in Health Information System

Alshamari¹

2016

IIM

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Systems' usability is one of the critical attribute of any system's quality. Medical practitioners usually encounter usability difficulties while using a health information system like other systems. There are different usability factors, which are expected to influence systems' usability. Errors preventions, patient safety and privacy are vital usability factors and should not be ignored while developing a health information system. This study is based on a comprehensive analysis of published academic and industrial literature to provide the current status of health information systems' usability. It also identifies different usability factors such as privacy, errors, design and efficiency. Usability factors are then assessed. Those factors are further examined through a questionnaire to study the priorities of them from medical practitioners' point of view in Saudi Arabia. The statistical analysis shows that the privacy and errors are very critical than the other usability factors. The study results further revealed that availability and response time are the main challenges faced by the medical practitioners when using the HIS. However, flexibility and customizability were claimed to ease the use of the HIS. In addition, a number of statistical correlations were established. Overall, the study findings seemed helpful to designers and implementers to consider these factors for successful implementation of HIS.

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Section: Methodsmentioning

confidence: 99%

Usability Factors Assessment in Health Information System

Alshamari¹

2016

IIM

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“…10 There is clear evidence that the usability of HIT is an important factor for meaningful use by all healthcare professionals affected by its adoption. 11 Compared with hospitals, the usability of e-prescribing systems is rarely studied in retail pharmacies, the recipients of e-prescriptions. Studies have reported inconsistent results in explaining how e-prescribing affects the quality of patient care.…”

Section: Introductionmentioning

confidence: 99%

Retail pharmacy staff perceptions of design strengths and weaknesses of electronic prescribing

Odukoya¹,

Chui²

2012

J Am Med Inform Assoc

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Objective This paper explored pharmacy staff perceptions of the strengths and weaknesses of electronic prescribing (e-prescribing) design in retail pharmacies using the sociotechnical systems framework. This study examined how adoption of e-prescribing technology is affecting clinical practice and patient care. Materials and methods Direct observations and think aloud protocols were used to collect data from seven retail pharmacies. Results Pharmacists and pharmacy technicians reported strengths of e-prescribing design that facilitated pharmacy work which included: legibility, ease of archiving, quick access to prescriptions and consistency in the format of electronic prescriptions (e-prescriptions). Design weaknesses and potential hazards to patient care associated with e-prescribing systems were due to differences between pharmacy and prescriber computer systems which resulted in the selection of wrong patient or drug (name, directions, dose, strength, formulation, package sizes). There were unique strengths and weaknesses in the design of e-prescriptions peculiar to the three pharmacy computer systems examined in this study. Discussion Findings from this study can help inform policy on creating e-prescribing design standards for pharmacy. e-Prescribing system developers can use the results of this study to identify and apply the most usable features of the three main pharmacy computer systems to design systems that support dispensing efficiency and safety. Conclusions This is the first study to highlight design flaws with e-prescribing in retail pharmacies. The sociotechnical systems framework was useful in providing an indepth understanding of the pharmacist and pharmacy technician's interface with e-prescribing technology. This information can be used by policy makers to create e-prescribing standards for pharmacies.

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“…In system development, the approach of UCD involves end-users throughout the each stage of the development cycle (Lazar, 2006;Gulliksen et al, 2003;Nielsen 1993). UCD considers the needs of the end-users through field studies, evaluations and task analysis, helping to understand context of use and workflow, which are key elements for the construction of an IS for a clinical workflow (Chan et al, 2011;Goldberg et al, 2011). In addition, usability evaluation is necessary to analyse user's interaction and user satisfaction with the system (Jaspers, 2009;Kushniruk and Patel, 2004;Lazar et al, 2010).…”

Section: Research Backgroundmentioning

confidence: 99%

Usability Evaluation of a Collaborative Health Information System - Lessons from a User-centred Design Process

Smaradottir

Martínez

Holen-Rabbersvik

et al. 2016

Proceedings of the 9th International Joint Conference on Biomedical Engineering Systems and Technologies

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Abstract:In Norway, a recent health reform urged municipalities to implement new primary health care services for their citizens. In order to optimise resources, municipalities have established inter-municipal coordination (IMC) to collaborate across organisational borders. Information systems become a necessary tool to support collaboration and shared access to information in an IMC. In this context, the research project eHealthextended Care Coordination identified a specific need for a collaborative information system for the process of evaluation and assessment of dementia in IMC teams. This paper presents the usability evaluation of a collaborative information system for dementia assessment built using a user-centred design approach. Mixed methods such as observations, semi-structured interviews and a questionnaire were used for data collection. The results showed that the new information system supported the collaborative work of the inter-municipal dementia team with a sufficient level of satisfaction among the end-users. The prototyped solution established the foundations for the system implemented in the Norwegian trials of the FP7 EU project United4Health, dedicated to Point-of-Care Services.

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Usability and Accessibility in Consumer Health Informatics

Cited by 102 publications

References 17 publications

Usability Factors Assessment in Health Information System

Usability Factors Assessment in Health Information System

Retail pharmacy staff perceptions of design strengths and weaknesses of electronic prescribing

Usability Evaluation of a Collaborative Health Information System - Lessons from a User-centred Design Process

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