Urban Civility: Train Commuters' Queueing Behaviour in Jakarta

Abstract

Queueing is an act of civility that exists in all parts of the world, particularly in the urban environment. This study looks at the queueing behaviour of commuter line passengers who are purchasing a ticket from a ticket booth in Manggarai Train Station, Jakarta, Indonesia. The behaviour indicated whether commuters in Jakarta show civil or uncivil manners. 363 participants took place in this naturalistic observation with four observers collecting the data. Results suggest that most commuters in Jakarta show civil behaviour with only 25 people (6.89%) showing uncivil behaviour according to the queueing activity. The study findings recommended some strategies to reduce the number of people who do not queue which would further contribute to the urban behaviour study in psychology.