Upgrading Society with Smart Government

Abstract

This paper aims to explore the goals and motives of electronic government utilization among the citizens, the motives of their preference as well as the extent of use of these smart applications in the UAE. Also, it investigates the basic element of Smart Government uses within the federal authorities, response times, and recommendations for improving smart government. This study answers the following questions: What is the purpose of creating smart government? What are the users' aims in using smart government and what level of satisfaction do they experience? To augment this research, 450 questionnaires were distributed among federal authorities' users in all 7 emirates in the UAE. In addition, 18 interviews were conducted with managers in the federal government. The users reported high levels of satisfaction using smart government technologies, indicating a high level of usage and trust. The results also show that higher service speed contributes to higher levels of satisfaction. Managers are very optimistic about Smart Government, but some challenges remain, such as the existence of a lack of information or guidelines for using smart government. There is currently no central government department for applying smart government, and no clear vision or philosophies regarding smart government.

An Empirical Investigation of Leadership and Human Resources Capacities as Key Actors in the Implementation of Smart Education

“…Additionally, the development of strategic SE policies [7,20] and smart strategic partnerships [58] will build a strategic plan for SE's employees to be guided. The strategic plan can thoroughly outline the roles and responsibilities of all stakeholders in SE's implementation so that each person can account for their actions.…”

“…Consequently, the human resources prominence in 'smartness' initiatives are emphasized in areas such as e-government [46,53], smart tourism [3], and smart government [7]. For example, besides having actionable ICT facilities to bring smart governance into action, the interaction of human skills [54], such as attitudes, motivations, and knowledge [6,55], were cited as requirements.…”

“…Researchers in other smartness concepts like smart cities highlighted several moderating investment initiatives. They are policy development [7,20], smart strategic partnerships [58], innovative infrastructure [3,58] and public sensitization [37] as investments that can ease the burden of technology adoption. Therefore, the third hypothesis is proposed: Hypothesis 3 (H3).…”

“…Due to this new paradigm shift represented in the establishment of modern technologies [3], there has been an encouragement of sectors to accommodate these changes in policies that enable sustainable development and economic growth [5]. Thus, triggering the development of concepts such as 'Smart Planet' [3], 'Smart City' [6], and 'Smart Government' [1, [7][8][9]. One of the most recent 'smartness' phenomena is that of 'Smart Education' (SE) [10][11][12][13][14][15][16].…”