Unravelling t-KIBS performance: leadership, organisational culture, and learning as boosters of service innovation

Bomm, Ederson; Carmona, Linda Jéssica De Montreuil; Gomes, Giancarlo

doi:10.1080/14778238.2022.2096510

Cited by 6 publications

(22 citation statements)

References 66 publications

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“…These results align with previous studies addressing this same influence (Wu et al. , 2019; Bomm et al. , 2022).…”

Section: Resultssupporting

confidence: 93%

“…The alignment between employees who stated that the administration is constantly searching for new opportunities further supports this relationship. Bomm et al . (2022) argue that TL is necessary for shaping and improving OC because cultural changes require a significant amount of energy and commitment to achieve results.…”

Section: Resultsmentioning

confidence: 99%

“…(2015). As a result, there is a growing interest in studying these determinants, particularly those related to people and behavior, as they emphasize the role of OC as a factor that can stimulate SI (Bomm et al ., 2022).…”

Section: Theoretical Background and Hypothesesmentioning

confidence: 99%

“…, 2022) and OC (Tambosi et al. , 2021; Bomm et al. , 2022) in T-KIBS provide internal trust to balance the uncertainty inherent to this group of firms.…”

Section: Introductionmentioning

confidence: 99%

“…, 2022) and leadership (Gomes et al. , 2020; Bomm et al. , 2022), which inspire innovation, people in the firm through WLB (Syrek et al.…”

Section: Introductionmentioning

confidence: 99%

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Innovative technology services: the human side of knowledge

Costa

Gomes

Borini

et al. 2023

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PurposeAmong the existing literature, transformational leadership (TL), organizational culture (OC) and work–life balance (WLB) act as determinants of service innovation (SI). Specifically, the authors combine TL, OC and WLB into a model that clarifies these variables' influence on SI, particularly technological knowledge-intensive business services (T-KIBS).Design/methodology/approachA cross-sectional survey of 282 respondents from T-KIBS in Santa Catarina (Brazil) was conducted. The study used structural equation modeling (SEM) to test hypothesized relationships between the variables.FindingsThe results suggest a strong alignment of culture, leadership and WLB in T-KIBS. Therefore, it is shown that when the culture is strong and focused on SI, supporting the practices of employees, the transformative leaders can contribute with the same direction of actions supporting both WLB and SI. Likewise, the WLB is underpinned by cultures offering their employees support, well-being, creativity and innovation incentives.Originality/valueThe relationship between WLB and innovation is still emerging in research, not clearly defined in literature. Therefore, this study brings new and more in-depth information about these dimensions and their interrelations that influence SI. In addition, this conceptual framework has implications for practitioners not previously contemplated by the mainstream literature on KIBS.

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“…These results align with previous studies addressing this same influence (Wu et al. , 2019; Bomm et al. , 2022).…”

Section: Resultssupporting

confidence: 93%

Section: Resultsmentioning

confidence: 99%

Section: Theoretical Background and Hypothesesmentioning

confidence: 99%

“…, 2022) and OC (Tambosi et al. , 2021; Bomm et al. , 2022) in T-KIBS provide internal trust to balance the uncertainty inherent to this group of firms.…”

Section: Introductionmentioning

confidence: 99%

“…, 2022) and leadership (Gomes et al. , 2020; Bomm et al. , 2022), which inspire innovation, people in the firm through WLB (Syrek et al.…”

Section: Introductionmentioning

confidence: 99%

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