Unraveling the relationship between the dimensions of user experience and user satisfaction: A smart speaker case

Yoon, Sang-Hyeak; Park, Gayeon; Kim, Hee-Woong

doi:10.1016/j.techsoc.2022.102067

Cited by 11 publications

(4 citation statements)

References 40 publications

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“…Thus, the user's purpose of interacting with the CAs (social vs. functional use) may influence the perceptions of personality. Although previous research highlights artificial autonomy to be an important aspect for the successful adoption of CAs into the society [73], how such artificial autonomy can be created in the first place with CAs having a favourable personality towards the users is a fuzzy area [74]. The results obtained in this study will help in providing an initial research direction towards creating favourable personality types of these agents based on the nature of the activities they perform.…”

Section: B Rq2: What Is the Relative Importance Of The Personality Ty...mentioning

confidence: 88%

Personality Perceptions of Conversational Agents: A Task-Based Analysis Using Thai as the Conversational Language

Soonpipatskul,

Pal,

Watanapa

et al. 2023

IEEE Access

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Recently there has been a tremendous growth in the popularity of artificial intelligence (AI) based conversational agents (CA). Their support for anthropomorphism and human-likeness makes them popular. However, being anthropomorphic raises a question -do these agents have a personality? Moreover, what effect may personality have on the different tasks these agents perform? Through this research, we aim to answer these two questions by focusing on Thai as the communication modality between the users and the CAs. We use a multi-model approach involving human, brand, and website personality frameworks for proposing our CA personality model. We use a series of steps right from creating the initial pool of personality traits to the final set of personality traits through a systematic approach. Our proposed personality model has 7 dimensions across the two-dimensional continuum (calm -neuroticism, maturity -juvenility, intelligence -ineptness, openness -reserved, sociability -seclusion, self-control -instability, and aestheticsunaesthetics). For examining the effect of personality type on the nature of tasks, we identified two primary task categories (social and functional) and used a multi-criteria decision-making approach to examine the corresponding impacts. Social tasks are impacted most from the (maturity -juvenility) dimension, whereas functional tasks are mostly impacted from the (intelligence -ineptness) dimension. Based on the results we provide suitable recommendations for future research.

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Section: B Rq2: What Is the Relative Importance Of The Personality Ty...mentioning

confidence: 88%

Personality Perceptions of Conversational Agents: A Task-Based Analysis Using Thai as the Conversational Language

Soonpipatskul,

Pal,

Watanapa

et al. 2023

IEEE Access

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“…LDA is an unsupervised machine learning technique, which extracts implicit topics from reviews and captures the keywords corresponding to each topic (Ali et al, 2021 ). For example, Yoon et al ( 2022 ) attempted to explore the impact of dimensions of UX on user satisfaction with smart speakers by employing LDA topic analysis. Based on the collected data from 46,715 user reviews, the results validated the relationship between UX dimensions and user satisfaction.…”

Section: Study 2: Sentiment Analysismentioning

confidence: 99%

Motivations for user satisfaction of mobile fitness applications: An analysis of user experience based on online review comments

Ahn

Park

2023

Humanit Soc Sci Commun

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Considering that mobile fitness applications are one of the necessities in our lives, the user perspective toward the application is a prominent research topic in both academia and industry with the goal of improving such services. Thus, this study applies two different natural language processing approaches, bag-of-words, and sentiment analysis, to online review comments of the applications to examine the effects of user experience elements. The review dataset collected from 16,461 users, after pre-processing, revealed the notable roles of perceived affection and hedonic values in determining user satisfaction with the application, whereas the effect of user burden on satisfaction was marginal. Several implications, as well as limitations of the study, were examined incorporating the findings with the statistical results.

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“…UX refers to the overall impression and idea of the user when directly or indirectly using the system, product, or service (Yoon et al, 2022;Hassenzahl & Tractinsky, 2006). Considering the user's preference, the product or service in question features or functions, and how users interact with them in various situations (Yang et al, 2023).…”

Section: User Experience (Ux)mentioning

confidence: 99%

User Experience Enhancement Strategy of LED Desk Lamp Using IPA Model

Zhu,

Mohd Nazar,

Rusman

et al. 2023

E-BPJ

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LED desk lamps are widely used in modern life as one of the lighting products. However, only a few studies focus on the user experience (UX) of LED desk lamps. Therefore, this study adopts the importance-performance analysis (IPA) model, with the aim of exploring strategies to enhance the UX of LED desk lamps. We evaluated the key factors of UX based on the importance and actual performance of LED desk lamps for users. By analyzing the results, we proposed strategies to improve LED desk lamps, thereby potentially improving the consumer experience and market competitiveness of LED desk lamps.

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Unraveling the relationship between the dimensions of user experience and user satisfaction: A smart speaker case

Cited by 11 publications

References 40 publications

Personality Perceptions of Conversational Agents: A Task-Based Analysis Using Thai as the Conversational Language

Personality Perceptions of Conversational Agents: A Task-Based Analysis Using Thai as the Conversational Language

Motivations for user satisfaction of mobile fitness applications: An analysis of user experience based on online review comments

User Experience Enhancement Strategy of LED Desk Lamp Using IPA Model

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