Unpacking public resistance to health Chatbots: a parallel mediation analysis
Xiqian Zou,
Yuxiang Na,
Kaisheng Lai
et al.
Abstract:IntroductionDespite the numerous potential benefits of health chatbots for personal health management, a substantial proportion of people oppose the use of such software applications. Building on the innovation resistance theory (IRT) and the prototype willingness model (PWM), this study investigated the functional barriers, psychological barriers, and negative prototype perception antecedents of individuals’ resistance to health chatbots, as well as the rational and irrational psychological mechanisms underly… Show more
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