“…Knowledge workers can reduce the uncertainties they experience in troubled situations by leveraging KS processes and organizational learning (Singh et al, 2021). However, universities are commonly overlooked as learning‐at‐work organizations in the research (Cacho & Ribiere, 2018; Örtenblad & Koris, 2014). Experimenting with what will or will not work and sharing context‐specific know‐how increases organizational learning and improves organizational performance in highly uncertain environments (Brown & Eisenhardt, 1997).…”