2021
DOI: 10.1097/01.nurse.0000724368.90257.74
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Unmasking misunderstandings

Abstract: Positive patient outcomes depend on successful communication. Increased use of personal protective equipment such as face masks during the COVID-19 pandemic can exacerbate communication difficulties. This article describes situations in which miscommunications may occur, identifies sources of communication breakdowns, and offers strategies to prevent them in real-life scenarios.

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Cited by 6 publications
(9 citation statements)
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“…A mixed‐methods online survey (3B) reported that patients felt communication with masks to be especially challenging in healthcare situations and that transparent masks may improve interactions (Saunders et al., 2021). Eleven non‐research articles (5A & 5B) also suggested benefits of using transparent masks in order to preserve facial expressions and allow for lip reading (Altschuler et al., 2021; Clancy, 2021; Dehkordi & Ghiyasvandian, 2021; Kilgore et al., 2021; Knollman‐Porter & Burshnic, 2020; McKee et al., 2020; Mehta et al., 2020; Mheidly et al., 2020; Mitchell & Hill, 2020; Murphy et al., 2021).…”
Section: Resultsmentioning
confidence: 99%
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“…A mixed‐methods online survey (3B) reported that patients felt communication with masks to be especially challenging in healthcare situations and that transparent masks may improve interactions (Saunders et al., 2021). Eleven non‐research articles (5A & 5B) also suggested benefits of using transparent masks in order to preserve facial expressions and allow for lip reading (Altschuler et al., 2021; Clancy, 2021; Dehkordi & Ghiyasvandian, 2021; Kilgore et al., 2021; Knollman‐Porter & Burshnic, 2020; McKee et al., 2020; Mehta et al., 2020; Mheidly et al., 2020; Mitchell & Hill, 2020; Murphy et al., 2021).…”
Section: Resultsmentioning
confidence: 99%
“…In an experimental study (2B) evaluating the impact of dental office‐related noise on speech perception with surgical mask use, both normal hearing‐ and hearing‐impaired listeners had worse speech perception in the noisy environment compared to the quiet environment with a facemask (Mendel et al., 2008). Nine non‐research articles (5A & 5B) also recommended reducing background and environmental noise by suggesting limiting distractions and noise by closing doors, turning off the televisions, and communicating one‐on‐one (Armstrong et al., 2021; Jarvis & Smith, 2021; Kilgore et al., 2021; Knollman‐Porter & Burshnic, 2020; Marler & Ditton, 2021; Mehta et al., 2020; Mheidly et al., 2020; Mitchell & Hill, 2020; Vaidhyanathan et al., 2020). Other environmental modifications included ensuring adequate lighting (5B) (Kilgore et al., 2021) and having adequate signage (5C) (Schroven, 2021).…”
Section: Resultsmentioning
confidence: 99%
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