“…For example, these stages may include capturing, elaborating, transferring, storing and sharing knowledge (Arostegui, 2004), or capturing, storing, sharing and distributing knowledge, according to Baptista et al (2006). Other authors have seen KM as a process of identification and capture, creation, classification and storage, circulation and distribution and application of knowledge (Tikhomirova et al, 2008), or creation, normalization and application of knowledge (Sheffield, 2008). For their part, Fugate et al (2009), describe KM as a process of generation, dissemination, sharing and interpretation of knowledge.…”