Universal Design for Website Authentication: Views and Experiences of Senior Citizens
Jacques Ophoff,
Karen V Renaud
Abstract:Using digital devices and online products and services requires users to regularly authenticate themselves. Given that the vast majority of websites use passwords to authenticate users, this study focuses on the accessibility and inclusivity of this mechanism, using Universal Design Principles as a lens.Collecting and analysing autobiographical narrative data from 50 respondents, we use a qualitative approach to explore the views and experiences of senior citizens across various phases of website authenticatio… Show more
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