Unintended consequence in implementation of work culture improvement program through peer-coaching in a sales and distribution center of a large multi-national high technology company
Abstract:The purpose of this paper is to analyze the work culture improvement program (WCIP) by utilizing the peer-coaching method among sales supervisors in Sales and Distribution Center at a Large Multi-National High Technology company. The present study also investigates unintended consequences longitudinally using two stages of a qualitative approach. First, the WCIP, initiated and supported by senior management, was delivered by a Canadian-based consulting team was discussed as a case study. Next, an interview was… Show more
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