Unequal access: Applying Bourdieu's practice theory to illuminate the challenges of ICT use among senior citizens in Singapore

Tan, Kevin S.Y.; Chan, Calvin M. L.

doi:10.1016/j.jaging.2018.04.002

Cited by 26 publications

(23 citation statements)

References 47 publications

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“…This study expands previous research on TSR by focusing on the more vulnerable older group of elderly consumers (over 75 years) to understand how they co-create value when using Internet services and the resulting well-being outcomes. The findings support previous research which shows that age, difficulty in following instructions, lack of knowledge and confidence and health-related problems can be important challenges for elderly consumers of Internet services (Tan and Chan, 2018; Vaportzis et al , 2017; Vroman et al , 2015).…”

Section: Discussionsupporting

confidence: 89%

“…The role of family support in-service consumption has been recognized in previous research (Lam and Bianchi, 2019; Tan and Chan, 2018) and family members can act as second customers (Leino, 2017) or mediators (Johns and Davey, 2019) for vulnerable consumers. For example, elderly with health limitations may not be able to engage in value co-creation behaviors by themselves and younger family members can take a pivotal role in the value-creation process with Internet services (Luijkx et al , 2015; Schreurs et al , 2017; Xiong and Zuo, 2019).…”

Section: Literature Reviewmentioning

confidence: 98%

“…In spite of these benefits, elderly adults worldwide use fewer technologies than younger adults (Jefferson, 2018). According to the literature, the main barriers to technology adoption among the elderly are personal variables such as age, difficulty in following instructions, lack of knowledge and confidence, fear or skepticism about using technology, previous negative experiences and health-related problems (Tan and Chan, 2018; Vaportzis et al , 2017; Vroman et al , 2015). These barriers are largely due to the fact that people’s cognitive and physical abilities diminish with age (Kourkouta et al , 2015), which affects their confidence and attitude toward technology usage in their daily lives (Pan and Jordan-Marsh, 2010; Wagner et al , 2010).…”

Section: Literature Reviewmentioning

confidence: 99%

See 2 more Smart Citations

Exploring how internet services can enhance elderly well-being

Bianchi

2021

JSM

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Purpose This study aims to investigate how Internet services can improve the well-being of elderly consumers. Drawing on transformative service research (TSR) and technology adoption literature, it examines the main challenges for the elderly when adopting Internet services and how they and their family members can co-create value to improve the elderly service inclusion and well-being. Design/methodology/approach A qualitative methodology is used to identify challenges, value co-creation behaviors and well-being outcomes of elderly individuals and their family members when using Internet services. The data collection method involved 24 in-depth interviews with consumers over 75 years of age and their family members. Findings This research first recognizes specific challenges for the elderly in adopting Internet services related to resistance to technology adoption and health impairments. Second, the findings identify value co-creation behaviors held by elderly consumers of Internet services: learning and formal training, complying with indications and seeking help when they encounter problems with technology. Family members also contribute to elderly well-being through two value co-creation behaviors: helping and supporting elderly relatives with technology and being patient and tolerant when they need support. Finally, these behaviors are found to influence five dimensions of elderly consumers’ well-being: enjoyment, personal growth, mastery, autonomy and social connectedness. Originality/value This study addresses a gap in the literature by exploring the value co-creation behaviors of elderly consumers of Internet services and their family members for improving well-being outcomes. Understanding value co-creation and well-being for elderly consumers of Internet services is an emerging and under-researched area in TSR and service inclusion literature.

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Section: Discussionsupporting

confidence: 89%

Section: Literature Reviewmentioning

confidence: 98%

Section: Literature Reviewmentioning

confidence: 99%

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Exploring how internet services can enhance elderly well-being

Bianchi

2021

JSM

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“…Practice theory maintains that human knowledge is exemplified and developed by considering practitioner interaction with contextual problems requiring decisions (Stappert, 2020;Tan & Chan, 2018). James et al (2018) argued that practice theory has not become a unified theory but comprises a set of theories that use materials (technology and physical entities), meanings (ideas and aspirations), and competences to explain the practice.…”

Section: Studying Professional Accreditation From the Perspective Of Practice Theorymentioning

confidence: 99%

Methodological Considerations in the Professional Accreditation Research

Ayaya

Pretorius

2021

Sage Open

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This essay paper provides methodological considerations for research on turnaround management (business rescue) practitioner (BRP) accreditation. The article responds to recent BRP licensing debates and the need to enhance BRP capabilities through continuing professional development (CPD). We assess existing data collection procedures using the practice theory and demonstrate sequenced integrated data collection procedures (IDCPs) to study BRPs’ professional accreditation frameworks. We illustrate IDCPs using a research design for “how BRPs should be accredited by their professional bodies (PBs) before obtaining a practice license”. The proposed IDCPs call for the purposeful interpretation of legislative instruments governing BRP work and other multiple-party data collection techniques. The paper lays out the problems associated with using questionnaire surveys and semi-structured interviews to document BRP practices and the required professional capabilities. We propose a research design to illustrate the application of the IDCPs in a multiple PB occupation.

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“…These include heart health material online, mobile phones, social media, and other digitally unequal mediums. The elderly in Singapore remain excluded from the consumption of information communication technologies (ICTs) unable to familiarize themselves with the constant pace at which new technologies emerge and change (Tan and Chan, 2018). Gender and socioeconomic disadvantages also impacted technology use in Singapore (Cheong, 2007).…”

Section: Channel Identificationmentioning

confidence: 99%

A Community-Based Heart Health Intervention: Culture-Centered Study of Low-Income Malays and Heart Health Practices

2020

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This paper reports the formative research findings of a culture-centered heart health intervention with Malay community members belonging to low-income households. The community-based culture-centered intervention entailed working in the grassroots with community stakeholders to tailor a heart health campaign with and for low-income Malay Singaporeans. Community stakeholders designed and developed the heart health communicative infrastructures during six focus group sessions detailed in the results. The intervention included building smoking cessation information accessible to the community, the curation of heart healthy Malay centric recipes, and developing culturally responsive information infrastructures to understand a myocardial infarction. The intervention sought to bridge the gap for the community where there is an absence of culturally-centered communicative infrastructures on heart health.

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Unequal access: Applying Bourdieu's practice theory to illuminate the challenges of ICT use among senior citizens in Singapore

Cited by 26 publications

References 47 publications

Exploring how internet services can enhance elderly well-being

Exploring how internet services can enhance elderly well-being

Methodological Considerations in the Professional Accreditation Research

A Community-Based Heart Health Intervention: Culture-Centered Study of Low-Income Malays and Heart Health Practices

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