“…Finally, lack of skills and technical and managerial expertise (Caldeira and Ward, 2002;Matthews, 2007;Dyerson et al, 2009;Qureshil et al, 2009) It is noteworthy however that the skills required for implementing ICT may be held by a person other than the manager. In general, the presence of an "expert" user, whether executive or another member of the company is likely to reduce the technological expertise barrier and facilitate the adoption of ICT tools.…”