Understanding the role of justice perceptions in promoting trust and behavioral intention towards ride-sharing

Shao, Zongshu; Lin, Zhengxi; Li, Xiaotong; Zhang, Rui

doi:10.1016/j.elerap.2022.101119

Cited by 21 publications

(2 citation statements)

References 103 publications

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“…Numerous studies have demonstrated the crucial impact that perceptions of usability play in influencing BI on the dynamics of adoption of various information systems (IS) areas (Faqih, 2022a). The platform trust, quality and the benefit-risk calculus are all important indicators of customer BI towards the platform (Shao et al, 2022), and the e-consultation platform cannot be an exception. Therefore, amid COVID-19, the study postulates that BI of hospitality workers for willingness to choose econsultation (i.e.…”

Section: E-trustðiþmentioning

confidence: 99%

Hospitality and COVID-19: a willingness to choose e-consultation owing to unemployment and home isolation

Behera

Bala

Panigrahi

et al. 2022

BIJ

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PurposeCoronavirus disease (COVID-19) was declared as a pandemic since COVID-19's widespread outbreak and the hospitality industry has been the hardest hit due to lockdown. Consequently, hospitality workers are suffering from the negative aspects of mental health. In the event of such a crisis, this study aims to explore the link between unemployment and home isolation to the willingness to choose electronic consultation (e-consultation) by exploiting psychological ill-being and behavioural intention (BI) with marital status as a moderator.Design/methodology/approachA quantitative methodology is applied to primary data collected from 310 workers from the hospitality industry through an online survey.FindingsFindings of this study suggest that the usage of the e-consultation service can be adopted using three levels. There are valid reasons to conclude unemployment and home isolation are linked to higher rates of psychological health behaviours, which can result in stigma, loss of self-worth and increased mortality. The adverse effect is higher for single individuals than for married people.Originality/valueThe study focussed on e-consultation, BI coupled with the Fishbein scale and a classification model for the prediction of willingness to choose e-consultation with the extension of Theory of Planned Behaviour (TPB).

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Section: E-trustðiþmentioning

confidence: 99%

Hospitality and COVID-19: a willingness to choose e-consultation owing to unemployment and home isolation

Behera

Bala

Panigrahi

et al. 2022

BIJ

View full text Add to dashboard Cite

show abstract

“…In addition, credibility of and trust in sellers can enhance engagement intention (Wongkitrungrueng and Assaru, 2020). Similarly, hedonic motivation, trust and habit have been found to be important contributing factors to online consumers' behavioral intention (Zhou et al, 2021;Shao et al, 2022). As most of the previous studies related to e-commerce livestreaming focus on either streamers or products, two research gaps remain.…”

Section: Introductionmentioning

confidence: 99%

The influences of livestreaming on online purchase intention: examining platform characteristics and consumer psychology

Zhu

Liu

et al. 2022

IMDS

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PurposeLivestreaming, as a relatively new online marketing model, has generated numerous business opportunities for e-commerce and social commerce. The purpose of this paper is to investigate to what degree livestreaming content impacts online users' cognitive and emotional reactions and whether their cognitive and emotional responses affect their purchase intention.Design/methodology/approachThrough the lens of regulatory focus theory (RFT) and stimulus–organism–response (S–O–R) theory, the authors empirically examine the influencing mechanisms of livestreaming on online consumers' purchase intentions. Structural equation models are used to analyze the relationships in the proposed research model.FindingsThe results of this study show that information-task fit positively affects consumers' perceived usefulness of livestreaming. Both visual effects and sociability positively affect consumers' perceived value and social presence. Furthermore, perceived usefulness and perceived joy positively affect consumers' purchase intentions in a livestreaming environment. This study’s results also demonstrate that the regulatory focus of consumers has a moderating effect on the influence of their perceived joy on shopping intentions.Originality/valueThis study contributes to the relevant literature by simultaneously examining the role of e-commerce platform characteristics and online consumer psychology in influencing behavioral intention. With a better understanding of their role, platform operators and sellers can refine their livestreaming marketing tools and strategies. Highlighting the interplays among external stimuli, user reactions and user motivational styles, this study contributes to mobile e-commerce literature and the broader literature on digital marketing and human–computer interaction.

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Exploring the Drivers for the Adoption of Metaverse Technology in Engineering Education using PLS-SEM and ANFIS

Wiangkham

Vongvit

2023

Educ Inf Technol

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Understanding the role of justice perceptions in promoting trust and behavioral intention towards ride-sharing

Cited by 21 publications

References 103 publications

Hospitality and COVID-19: a willingness to choose e-consultation owing to unemployment and home isolation

Hospitality and COVID-19: a willingness to choose e-consultation owing to unemployment and home isolation

The influences of livestreaming on online purchase intention: examining platform characteristics and consumer psychology

Exploring the Drivers for the Adoption of Metaverse Technology in Engineering Education using PLS-SEM and ANFIS

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