Understanding the process of learning touch-screen mobile applications

Abstract

Mobile devices, together with touch-screen interfaces, have become part of the everyday usage items of many information consumers across the globe. However, it is clear that the learning curve for touch-screen interfaces is steeper than what was expected. This presents some problems especially along with the current trend towards designing more complex mobile applications. The objective of this research was to determine how users interact with applications on touch-screen mobile devices, and how they progress through the various learning phases. A literature study, two pilot studies and a full survey questionnaire were used to gather data and perceptions about the status quo of learning within mobile touch-screen interfaces. Results indicated the presence of recurring patterns in users' preferences. In particular, associations with personal characteristics, namely age, gender and the length of experience, were observed. These patterns might provide fundamental value as a theoretical ground for designing intuitive mobile applications.

Smartphone Application Usability Evaluation: The Applicability of Traditional Heuristics

“…In addition, there are as yet no established gesture guidelines for smartphone applications [38,40]. Therefore, Help and documentation and/or first time user tutorials may offer a way for new users to learn how to use a smartphone application [27].…”

“…Therefore, Help and documentation and/or first time user tutorials may offer a way for new users to learn how to use a smartphone application [27]. This is echoed by research that has suggested that many first time users will avail of tutorials to some extent [39,40].…”