“…According to recent literature findings, older adults from culturally and linguistically diverse migrant and refugee backgrounds face a range of issues when interacting with the Australian social welfare and health systems. Common barriers that affect perceptions and overall well-being for elderly culturally and linguistically diverse communities include limited understanding of the English language, lack of social interaction and/or engagement and unfamiliarity or misuse of available digital services and technology tools (Atwell, et al , 2007; Blunden et al , 2019; Caidi, et al , 2020; Du and Xu, 2020; ECCV, 2012; FECCA, 2015; Kobayashi et al , 2009; Miyawaki, 2015; Rao, et al , 2006; Royal Commission into Aged Care Quality and Safety, 2019b). These are major contributors to loneliness, social isolation, mental health issues and incidence of suicide (Blunden et al , 2019; Kobayashi et al , 2009; Miyawaki, 2015).…”