Understanding the Influence of specific Web GIS Attributes in the Formation of non-experts’ Trust Perceptions

Skarlatidou, Artemis; Wardlaw, Jessica; Haklay, Muki; Cheng, Tao-Ming

doi:10.1007/978-3-642-19143-5_13

Cited by 14 publications

(10 citation statements)

References 16 publications

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“…To clarify the design implications of specific trustee attributes (i.e. map size, colours, scales, legends, map tutorials, use of logos and provision of data information), Skarlatidou et al (2011c) carried out a set of additional experiments that further involved the London Air Quality Network (LAQN 6 ), London Profiler (LP 7 ) and England Noise Mapping (ENM 2 ) applications. It was found that non-expert participants completely ignored important trust cues (e.g.…”

Section: Background: Online Trust and Trustee Attributesmentioning

confidence: 99%

“…Colour combinations should be effective so that users can interpret maps effortlessly, and to achieve this the guidelines propose the use of distinct colour combinations (e.g. red/blue/green) or alternatively the use of shades of blue, which is the second most trusted and the most preferred mapping colour combination in the study conducted by Skarlatidou et al (2011c).…”

Section: Graphic Designmentioning

confidence: 99%

“…The rest of the interfaces include the following: • Interface 6: Different map colour scheme. While all the other interfaces provide a map with distinct colour combinations, this interface provides a map using the orange/brown colour scheme, which was previously shown to be the least trusted colour combination (Skarlatidou et al 2011c).…”

Section: Evaluation Of Trust Guidelines: the Nuclear Waste Disposal Casementioning

confidence: 99%

“…Studies, mainly in the e-commerce domain, have demonstrated the impact of specific trust guidelines in the design of more trustworthy systems (Shneiderman 2000, Fogg 2003. While these guidelines are useful for the e-commerce context, previous studies demonstrated that Web GIS have distinct user aspects, including the interaction with the GIS component, that influence non-experts' trust perceptions (Skarlatidou et al 2010a(Skarlatidou et al , 2011a(Skarlatidou et al , 2011c. This article introduces a set of trust guidelines to improve trust in Web GIS.…”

Section: Introductionmentioning

confidence: 99%

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Guidelines for trust interface design for public engagement Web GIS

Skarlatidou

Cheng

Haklay

2013

International Journal of Geographical Information Science

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Attesting to the powerful capabilities and in technology trends, many scholars envisioned the consolidation of geographic information systems (GIS) into vital tools for disseminating spatial information. GIS are presently used to inform, advise and instruct users in several contexts and to further engage citizens in decision-making processes that can impact and sustain policy development. Interaction with these applications incorporates risk and uncertainty, which have been repeatedly identified as preconditions in nurturing trust perceptions and which instigate a user's decision to rely on a system and act on the provided information. Research studies consistently demonstrated that a trust-oriented interface design can facilitate the development of more trustworthy, mainly e-commerce, systems. Trust in the Web GIS context, despite its significance, has only relatively recently received some attention. A set of human-computer interaction (HCI) user-based studies revealed some Web GIS trustee attributes that influence nonexperts' trust beliefs and found that when these are problematic or absent from interface design, users form irrational trust perceptions, which amplifies the risk and may impose dangers to the user. These Web GIS trustee attributes that influence non-experts' trust perceptions are formulated here into a set of trust guidelines. These are then evaluated using the PE-Nuclear tool, a Web GIS application, to inform the public about the site selection of a nuclear waste repository in the United Kingdom. Our preliminary results indicate that the proposed trust guidelines not only support the development of rational trust perceptions that protect non-experts from inappropriate use of Web GIS technology but also contribute towards improving interaction with such applications of public interest issue.

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Section: Background: Online Trust and Trustee Attributesmentioning

confidence: 99%

Section: Graphic Designmentioning

confidence: 99%

Section: Evaluation Of Trust Guidelines: the Nuclear Waste Disposal Casementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Guidelines for trust interface design for public engagement Web GIS

Skarlatidou

Cheng

Haklay

2013

International Journal of Geographical Information Science

Self Cite

View full text Add to dashboard Cite

show abstract

“…Perceptual illusions make us "see" non-existing colors (Benham, 1894), judge two identical colors as different or perceive different colors as identical (Wong, 2010). Rapid automatic processing of color interferes with other senses and biases the hedonic aspect of a perceptual experience (Österbauer et al, 2005), the cognitive evaluation of sentences (Reber and Schwarz, 1999), or the trustfulness of data (Skarlatidou et al, 2011). Based on such findings, visualization research has established guidelines to select appropriate colors and color scales for data display and to adjust the associated color maps for particular applications (Silva et al, 2011).…”

Section: Introductionmentioning

confidence: 99%