Understanding the effects of the textual complexity on government communication: Insights from China’s online public service platform

Lu, Liangdong; Jia, Xu; Wei, Jiuchang

doi:10.1016/j.tele.2023.102028

Cited by 6 publications

(1 citation statement)

References 65 publications

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“…The role of public administration and educational socialization through social media in relation to the level of public satisfaction in population services is a topic of significant relevance in the context of modern public service delivery (Kim et al, 2022;Suebvises, 2018;Zarychta et al, 2020). In particular, in the current era of digital and informational advancements, governments, public administration agencies, and society as a whole need to comprehend how public administration and social media can influence the public's satisfaction levels in population services (Lu et al, 2023;Mansoor, 2021;Mensah & Adams, 2020). Understanding the intricate relationship between public administration (Alemán et al, 2018;Lebrument et al, 2021;Sánchez del Río-Vázquez et al, 2019), social media educational efforts (Al-Rahmi et al, 2022;Demircioglu & Chen, 2019;Fan & Zhang, 2022), population satisfaction (Van de Walle, 2018;Wu et al, 2021;Xu & Zhu, 2020), and the mediating influence of population literacy awareness is vital in advancing the efficiency and effectiveness of population-related services (Anwer Anwer et al, 2016;Bhuvana & Vasantha, 2022;Rasool et al, 2022).…”

Section: Introductionmentioning

confidence: 99%

The role of public administration and social media educational socialization in influencing public satisfaction on population services: The mediating role of population literacy awareness

Junaidi,

Basrowi,

Sabtohadi

et al. 2024

10.5267/j.ijdns

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This research investigates the interplay between public administration, educational socialization on social media, population literacy awareness, and public satisfaction in the context of population services. The primary objective is understanding how these variables are interconnected and their collective impact on public satisfaction. The study employs a quantitative approach, collecting data through structured questionnaires from a randomly selected sample. Data analysis involves various statistical techniques using Smart PLS, including regression and mediation analysis. The findings reveal that public administration significantly influences population literacy awareness, underscoring the role of government agencies in shaping citizen understanding of demographic policies. While it was anticipated that population literacy awareness would mediate the relationship between public administration and educational socialization on social media for public satisfaction, this mediating effect needed to be supported. However, social media use was found to influence population literacy awareness, indirectly affecting public satisfaction directly. It highlights the potential of digital platforms to enhance citizen understanding and engagement. The implications are substantial. Governments should recognize the importance of effective communication and digital engagement in fostering an informed and satisfied citizenry. Additionally, tailored communication and education initiatives are crucial for promoting public understanding and engagement, ultimately contributing to higher levels of public satisfaction. The research's novelty lies in its exploration of the complex dynamics among these variables and its focus on the role of digital platforms in enhancing population literacy awareness. However, some limitations include the potential for context-specific findings and the need for further research in diverse settings.

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Section: Introductionmentioning

confidence: 99%

The role of public administration and social media educational socialization in influencing public satisfaction on population services: The mediating role of population literacy awareness

Junaidi,

Basrowi,

Sabtohadi

et al. 2024

10.5267/j.ijdns

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How citizens’ information framing enhances government responsiveness for urban sustainable development? Evidence from China’s air pollution governance

Yuan,

Shen

2024

Sustainable Cities and Society

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The role of emotion and social connection during the COVID-19 pandemic phase transitions: a cross-cultural comparison of China and the United States

Lu,

Xu,

Wei

et al. 2024

Humanit Soc Sci Commun

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Leveraging substantial data from China’s Weibo and datasets from Reddit and X (previously Twitter) in the United States, this research explores the disparities and complex dynamics of emotions and social connections among social media users in China and the United States during the COVID-19 pandemic. The findings indicate that the expression of three negative emotions (anxiety, sadness, and anger) and positive emotions exhibited distinctive dynamics under the impact of the pandemic, with China individuals expressing more anxiety but less sadness and anger than those in the US. Moreover, Chinese social media experienced a surge in positive emotional expressions under lockdown, whereas the US witnessed a conspicuous decline in positive emotions. Also, the expression of three types of social connections - “family”, “collective”, and “country”-exhibited significant differences under the impact of the pandemic, with Chinese individuals establishing deeper connections with their country and American individuals leaning towards familial connections. Further analysis on the moderating effects of social connections substantiated that the “country” connection in China and the “family” connection in the US mitigated the negative emotions affected by the pandemic. These findings facilitate a deeper understanding of how cultural contexts shape social and psychological responses in crises. Based on topic analysis and forward-looking orientation analysis, this study dissects the aforementioned findings through the dichotomy of collectivist and individualist cultures, providing new insights for social psychological support and emotional guidance in the development of public health communication strategies in the future.

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Understanding the effects of the textual complexity on government communication: Insights from China’s online public service platform

Cited by 6 publications

References 65 publications

The role of public administration and social media educational socialization in influencing public satisfaction on population services: The mediating role of population literacy awareness

The role of public administration and social media educational socialization in influencing public satisfaction on population services: The mediating role of population literacy awareness

How citizens’ information framing enhances government responsiveness for urban sustainable development? Evidence from China’s air pollution governance

The role of emotion and social connection during the COVID-19 pandemic phase transitions: a cross-cultural comparison of China and the United States

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