2017
DOI: 10.1002/j.1941-9635.2017.tb01637.x
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Understanding the Digital Transformation Called Industry 4.0

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Cited by 7 publications
(5 citation statements)
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“…-Customer-centric element: most of the previous definitions totally neglect the voice of the customer when talking about transformation processes. However, listening to the customer is very crucial in formulating the organisation Digital Transformation process to ensure that it will increase customer satisfaction and hence increase profitability (Dombrowski & Fochler, 2018;Horvath et al, 2018;Laird, 2017). -Continuity element: Digital Transformation is a process that never ends.…”
Section: Vial (2019)mentioning
confidence: 99%
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“…-Customer-centric element: most of the previous definitions totally neglect the voice of the customer when talking about transformation processes. However, listening to the customer is very crucial in formulating the organisation Digital Transformation process to ensure that it will increase customer satisfaction and hence increase profitability (Dombrowski & Fochler, 2018;Horvath et al, 2018;Laird, 2017). -Continuity element: Digital Transformation is a process that never ends.…”
Section: Vial (2019)mentioning
confidence: 99%
“…Another challenge is the resistance of change for existing employees. Current employees used to work on old systems and old structures; they do not want to move from their comfort zones (Kunii & Hasegawa, 2019;Laird, 2017;Rojo Abollado et al, 2017). This resistance requires managing the change process and unfreeze the status quo to make the required modifications.…”
Section: Change Management Processmentioning
confidence: 99%
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“…Industry 4.0 focuses on the ability of "smart" machines to perform autonomously and provide statistical data on their physical processes. The smart machine data is monitored by cyber physical systems (CPS)s, which are equipped to make decisions based upon measured feedback via high-end sensors, microcontroller units and software [5]. Smart machines and factories use advanced technologies such as networking, connected devices, data analytics, and artificial intelligence to reach more efficient Predictive Maintenance (PdM).…”
Section: Introductionmentioning
confidence: 99%