1995
DOI: 10.1007/bf02207788
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Understanding student/alumni satisfaction from a consumer's perspective: The effects of institutional performance and program outcomes

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Cited by 126 publications
(87 citation statements)
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“…While global studies are trying to uncover drivers of alumni giving, recent troublesome declines in alumni giving rates have given rise to a relatively new branch of research on "why alumni don't give". There are studies that argue that the positive experience alumni had as students translates into future donations, and while some researchers attribute positive experience to extra-curricular activities as a student (Hartman & Schmidt, 1995;Clotfelter, 2001), others find that identification with the college, as a factor associated with giving, occurs in the classroom (Tom & Elmer (1994). The present study concurs with the vast literature that establishes a positive relationship between student satisfaction and alumni giving.…”
Section: Theoretical Frameworksupporting
confidence: 85%
“…While global studies are trying to uncover drivers of alumni giving, recent troublesome declines in alumni giving rates have given rise to a relatively new branch of research on "why alumni don't give". There are studies that argue that the positive experience alumni had as students translates into future donations, and while some researchers attribute positive experience to extra-curricular activities as a student (Hartman & Schmidt, 1995;Clotfelter, 2001), others find that identification with the college, as a factor associated with giving, occurs in the classroom (Tom & Elmer (1994). The present study concurs with the vast literature that establishes a positive relationship between student satisfaction and alumni giving.…”
Section: Theoretical Frameworksupporting
confidence: 85%
“…Previous studies have examined separately some outcomes stem from alumni satisfaction (Pace, 1979;Pike, 1993;Hartman & Schmidt, 1995;Gaier, 2005) and career satisfaction (Seibert et al, 1999;Kumudra & Abraham, 2008). We want to handle these concepts together.…”
Section: Conclusion and Discussionmentioning
confidence: 99%
“…To know which criteria will influence students' choices is necessary for suppliers of educational services. Career satisfaction studies provide considerable knowledge about which services will help students achieve their goals, and which factors determine overall student satisfaction or dissatisfaction (Hartman & Schmidt, 1995). On the basis of the researches on satisfaction of alumni and career, as mentioned before, we propose the following hypothesis:…”
Section: Career Satisfactionmentioning
confidence: 99%
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