Understanding social responsibility’s influence on service quality and student satisfaction in higher education

Responsabilidade social universitária: estudo de caso da Universidade de Caxias do Sul no biênio 2018/2019

“…A responsabilidade social (RS) tem-se tornado um conceito cada vez mais relevante no debate sobre a promoção da competitividade e sustentabilidade no contexto da globalização (SANTOS et al,. 2020).…”

“…Como importantes veículos de transformação da sociedade, as IES promovem ações de RS nas suas diversas áreas de atuação, como pesquisa, ensino e extensão além da gestão interna (SANTOS et al,. 2020).…”

The Impact of Enhancing the Academic Performance on Student Satisfaction of Private Business Faculties: New Business Model for Egyptian Private Universities

“…Due to this severe competition, the time has come for H.E institutions to deal with students as customers and to ensure their satisfaction, which is an extremely important concern to create a sustainable competitive advantage needed to retain their existing students and to attract new students graduates of high schools. The importance of the quality of a service provided has become of utmost importance in case of severe challenge of competitiveness and sustainability in a time of globalization of every aspect including education (Santos, et al, 2020). Moreover, according to Arthur, (2020) faculty members are regarded as part of the Human Resources of the University and thus their performance is regularly measured.…”

Trends and priority areas of state policy development in higher education for the period of 2000-2020

“…A s a result of the changes in world trends, including mass education, the implementation of the "third mission" by universities [1], the growth in the number of specialties, the market orientation of educational institutions, over the past decades the large-scale changes have taken place in higher education, which are characterized by a change in the paradigm of education, the restructuring of the education management system, the creation of new tools, methods, and sets of measures for the effective functioning and development of universities in Russia and at the international level. These actions were the result of the fact that the education system, formed over a long period of time, being conservative [2], is changing under the influence of modern social relations, requiring from the education sector the constant and dynamic development, meeting new quality requirements made by all interested parties.…”