Understanding Rational Decision-Making in Virtual Collaborations

Abstract

Despite the wealth of studies on virtual teams, there is a knowledge gap in relation to how virtual collaboration might influence rational decision-making in this context. With the study presented in this chapter, the authors address this gap by presenting the research findings drawing on eight interviews with practitioners who work in virtual teams. They identify three factors that influence rational decision-making: (a) efficient information integration via the usage of ICT tools, (b) reduced emotional impact on the decision-maker, and (c) better control and enhanced confidence of the decision-maker. The chapter explains how the findings contribute to existing literature and what this means for practitioners on the ground.