Understanding Pandemic Dashboard Development: A Multi-level Analysis of Success Factors

User Perceptions of Actionability in Data Dashboards

“…Some researchers have focused specifically on empathy and other emotional appeals in data visualization (Campbell, 2018; Campbell & Offenhuber, 2019; Kennedy & Hill, 2018; Kostelnick, 2016). In addition, while research (Barbazza et al, 2021; Bos et al, 2021; Ivanković et al, 2021; Pöhler et al, 2021; Verhulsdonck & Shah, 2021) and commentary (Everts, 2020; Schott, 2020; Wernimont, 2021) on COVID-19 dashboards have been published, no studies have yet been published on how people actually used these dashboards to make informed decisions during the pandemic.…”