Understanding Online Social Networks’ Users – A Twitter Approach

Delcea, Camelia; Cotfas, Liviu‐Adrian; Paun, Ramona

doi:10.1007/978-3-319-11289-3_15

Cited by 7 publications

(4 citation statements)

References 8 publications

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“…According to the grey incidence analysis results, the performance of health care institutions depends mainly on the quality of medical staff (that influence the diagnostic concordance, the nosocomial infection rate and the death rate) and on the management ability to attract competent and well-trained physicians. The evolution of the bed utilization rate is in agreement with the hospital management plan and with the initiatives to optimize the provided medical (Deakin, 1972;Delcea et al, 2014b).…”

Section: Case Studysupporting

confidence: 54%

Grey incidence between KPIs and hospital performance

Bradea

Maracine

2015

Grey Systems: Theory and Application

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Purpose – Performance indicates how well the activities, operations and business processes of an enterprise are performed. In health care, performance illustrates the quality of medical services and targets the strategic objectives, the efficiency and effectiveness and the obtaining of the desired financial results. In economic analysis, the key performance indicators (KPIs) offers real, relevant and accurate information regarding the performance, using analysis and diagnosis techniques. The purpose of this paper is to discuss grey systems theory in order to bridge the KPIs and the hospital’s performance. Design/methodology/approach – Using the grey systems theory, the impact of seven selected KPIs (the beds utilization rate, the average length of hospitalization, the average cost of hospitalization/day, the proportion of physicians in total staff, the nosocomial infection rate, the death rate and the diagnostic concordance) on the hospital’s turnover is determined. Findings – By analyzing the grey incidence between turnover and several KPIs, for a period of six years, it has been concluded that the greatest impact on performance has the diagnostic concordance and the percent of the physicians in the total staff, followed by the nosocomial infection rate, the average bed utilization rate and the death rate. Research limitations/implications – The considered case study should be extended by including a greater number of hospitals into the analysis. Originality/value – The usage of the grey systems theory in an uncertain and limited information field such as the medical one, is a premier in this field. According to the grey incidence analysis results, the performance of health care institutions depends mainly on the quality of medical staff (that influence the diagnostic concordance, the nosocomial infection rate and the death rate) and on the management ability to attract competent and well-trained physicians, which can conduct in a new approach that should be considered by the hospitals’ managerial staff.

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Section: Case Studysupporting

confidence: 54%

Grey incidence between KPIs and hospital performance

Bradea

Maracine

2015

Grey Systems: Theory and Application

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“…Making a short analysis, it can be seen that only in 2015, there were recorded a number of 64672 papers written in the social media area, 2687 focusing mainly on the online social networks. (Delcea et al, 2014a) The main focus areas were: social issues such as: confidentiality and privacy (Lewis et al, 2008;Nosko et al, 2010), age gap (Pfeil et al, 2009), social activity (Cheung et al, 2011;Cheung and Lee, 2010), sentiment analysis (Cotfas et al, 2015(Cotfas et al, , 2016, social assets (Ellison et al, 2007), communication (Subrahmanyam et al, 2008), addiction (Benevenuto et al, 2009); elearning (Cotfas, 2011;Cotfas and Roxin, 2013;Greenhow and Robelia, 2009); risk within companies (Schniederjans et al, 2013); e-commerce and online public goods (Wasko et al, 2009); health issues (Guseh et al, 2009;Thompson et al, 2008)and patient-doctor relationship in social media (Bosslet et al, 2011). As for the main research areas of the papers published on Web-of-Science (WoS, 2016) see Considering just the online social network research, in Fig.…”

Section: Online Social Network and Social Media Engagement Researchmentioning

confidence: 99%

Grey social media engagement analysis

Delcea

2016

Grey Systems: Theory and Application

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“…The studies in this field treated many research areas such as social issues, e-learning, marketing, communication and reporting, economics and health issues [4][5][6][7]. The main social issues that were addressed by the scientific world were aspects regarding confidentiality and privacy [8,9], age gap [10], sentiment analysis [11,12], social activity [13,14], addiction [15] and social assets [16].…”

Section: An Overview Of Online Social Networkmentioning

confidence: 99%