Understanding Muslim frontline employees’ perceived religious discrimination and emotional exhaustion
Walid Chaouali,
Mohamed Yacine Haddoud,
Mohamed Mousa
et al.
Abstract:Purpose
This study aims to investigate the impact of perceived subtle and overt discrimination on employees’ emotional exhaustion, along with potential mitigating factors such as social support, organizational inclusion and religiosity.
Design/methodology/approach
The research is based on a sample of 359 Muslim employees working in US restaurants. The data are analyzed using fuzzy-set Qualitative Comparative Techniques.
Findings
The results reveal that high/low emotional exhaustion in tourism and hospitali… Show more
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